Are You the Business Owner of McHugh Renovations?
If yes, click here to login.
4 of 4 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
McHugh Renovations specializes in remodeling and renovations for residential and commercial properties. The business services include but not limited to kitchens, baths, basement, attic remodeling, flooring, and cabinetry and carpentry.
Request a Quote
A BBB Accredited Business since
BBB has determined that McHugh Renovations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for McHugh Renovations include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Suite 5170, Boston MA 02116
Phone Number: (617) 973-8700
Fax Number: (617) 973-8799
The license number is 175614.
Type of Entity
Business ManagementMr. James McHugh, Owner
Number of Employees
REMODELING & RENOVATION CONTRACTORS BUILDING CONTRACTORS-FRAMERS BASEMENT - REMODELING ATTIC REMODELING FLOOR MATERIALS FLOOR LAYING, REFINISHING & RESURFACING CUSTOM FLOORING CARPET & RUG CLEANERS-RESIDENTIAL FLOOR COVERINGS-CARPET, LINOLEUM, CERAMIC TILE, & LAMINATE UPHOLSTERY CLEANERS-RESIDENTIAL & COMMERCIAL FIRE & WATER DAMAGE RESTORATION FLOORING RETAIL FLOOD ASSISTANCE VINYL FLOORING HARDWOOD FLOOR CONTRACTORS BATHROOM REMODELING CABINETS KITCHEN REMODELING Residential Remodelers (NAICS: 236118)
Service AreaMcHugh Renovations provides their services in MASSACHUSETTS.
Alternate Business NamesMcHugh Flooring Services
Industry Tips27 Questions For Home Owners Building Contractors- Residential & Commercial Cabinet Makers Carpet & Rug Cleaning Services Carpets and Rugs Hiring a Building Contractor - 5 Tips - Video Home Builders Read Before You Sign Remodeling & Renovation Contractors
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: An agreed work order by McHugh Flooring included the installation of woodwork in one of my home's bedrooms. They sanded and refinished the floors in my home on May 31, 2011 but did NOT complete the work mentioned above even though there was considerable downtime to do so. I then planned on taking ANOTHER day off for them to come back and cut and install the woodwork. That day was today, Monday, June 6, 2011. I called earlier in the week to confirm. I specifically asked the time they started in the morning and was told by ***, the owner, that is was between 8:30am - 9am. When no one showed up, I called ***'s cell phone around 9:30am and then the office around 10am. Since I am losing a vacation day waiting for them, my annoyance is very high. I would expect a call back from a reputable company and certainly expect promised work completed as scheduled.
Desired Settlement: Noted above. I want the work completed and completed to my satisfaction on a Saturday so I do not have to waste another day off. I want a phone call from *** immediately!
This job was completed to the customer's satisfaction.
BBB's Final Determination: Consumer accepted resolution offered by the business.