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BBB Accredited Business since

Interstate Decorative Concrete Designs Corporation

Additional Locations

Phone: (978) 726-2704 Fax: (978) 454-9570 30 Ash Street, Lowell, MA 01852 http://www.icrete.biz View Additional Web Addresses



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Description

Interstate Decorative Concrete Designs Corp. installs decorative concrete for new construction of residential and commercial property. The company polishes, stains and designs interior
concrete floors in condos, basements, restaurants and retail stores. The company services and installs concrete for concrete pool decks, concrete driveways, concrete patios, concrete walkways, and concrete basements.
The business creates unique products that have given Owners, Contractors, and
Property Managers the ability to create one of a kind surfaces for:

- Interior/Exterior Concrete Floors.

- Concrete and Masonry Walls.

- Concrete Resurfacing and Veneers.

- Decorative Concrete Repairs for Interior/Exteriors Floors and Walls.

- Polished and Stained Concrete Floors

- Epoxy and Water-proof Coatings for Walls and Floors.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Interstate Decorative Concrete Designs Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Interstate Decorative Concrete Designs Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Interstate Decorative Concrete Designs Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 2004 Business started: 01/01/2003 in MA Business incorporated 02/12/2004 in MA
Type of Entity

Corporation

Business Management
Mr. Marcus R Brito, COO
Contact Information
Principal: Mr. Marcus R Brito, COO
Number of Employees

4

Business Category

CONCRETE - CUSTOM CONCRETE - RESTORATION, SEALING & CLEANING CUSTOM FLOORING CONCRETE RESURFACING CONCRETE CONTRACTORS CONCRETE PRODUCTS FLOOR LAYING, REFINISHING & RESURFACING CONCRETE REPAIR/LEVELING Poured Concrete Foundation and Structure Contractors (NAICS: 238110)

Products & Services

Interstate Decorative Concrete Designs Corporation sells the following brand(s): Butterfield, Umaco

Interstate Decorative Concrete Designs Corporation offers the following product(s): Masonry Sealer, Precast Concrete Products

Hours of Operation
M: 6:00 AM - 4:00 PM
T: 6:00 AM - 4:00 PM
W: 6:00 AM - 4:00 PM
Th: 6:00 AM - 4:00 PM
F: 6:00 AM - 4:00 PM
S: 6:00 AM - 2:00 PM
Method(s) of Payment
Cash
Check
MasterCard
Visa
PayPal
Service Area
Interstate Decorative Concrete Designs Corporation provides their services in ABINGTON, ACCORD, ACTON, ACUSHNET, ALLSTON, AMESBURY, ANDOVER, AQUINNAH, ARLINGTON, ARLINGTON HEIGHTS, ARLINGTON HTS, ASHLAND, ASSONET, ATTLEBORO, ATTLEBORO FALLS, ATTLEBORO FLS, AUBURNDALE, AVON, BABSON PARK, BARNSTABLE, BASS RIVER, BEDFORD, BELLINGHAM, BELMONT, BERKLEY, BEVERLY, BILLERICA, BOSTON, BOSTON CLG, BOSTON COLLEGE, BOURNE, BOXBORO, BOXBOROUGH, BOXFORD, BRADFORD, BRAINTREE, BRANT ROCK, BREWSTER, BRIDGEWATER, BRIGHTON, BROCKTON, BROOKLINE, BROOKLINE VILLAGE, BROOKLINE VLG, BRYANTVILLE, BURLINGTON, BUZZARDS BAY, BYFIELD, CAMBRIDGE, CANTON, CARLISLE, CARVER, CATAUMET, CENTERVILLE, CHARLESTOWN, CHARTLEY, CHATHAM, CHELMSFORD, CHELSEA, CHESTNUT HILL, CHILMARK, COHASSET, CONCORD, COTUIT, CUMMAQUID, CUTTYHUNK, DANVERS, DARTMOUTH, DEDHAM, DENNIS, DENNIS PORT, DENNISPORT, DIGHTON, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, DOVER, DRACUT, DUNSTABLE, DUXBURY, E ARLINGTON, E BRIDGEWATER, E BRIDGEWTR, E CAMBRIDGE, E FALMOUTH, E HARWICH, E SANDWICH, E WAREHAM, E WATERTOWN, EA FALMOUTH, EAST ARLINGTON, EAST BOSTON, EAST BRIDGEWATER, EAST CAMBRIDGE, EAST DENNIS, EAST FALMOUTH, EAST FREETOWN, EAST HARWICH, EAST LYNN, EAST MANSFIELD, EAST ORLEANS, EAST SANDWICH, EAST TAUNTON, EAST WALPOLE, EAST WAREHAM, EAST WATERTOWN, EAST WEYMOUTH, EASTHAM, EASTON, EDGARTOWN, ELMWOOD, ESSEX, EVERETT, FAIRHAVEN, FALL RIVER, FALMOUTH, FOXBORO, FOXBOROUGH, FRAMINGHAM, FRANKLIN, GAY HEAD, GEORGETOWN, GLOUCESTER, GREEN HARBOR, GREENBUSH, GROVE HALL, GROVELAND, HALIFAX, HAMILTON, HANOVER, HANSCOM AFB, HANSON, HARVARD SQ, HARVARD SQUARE, HARWICH, HARWICH PORT, HATCHVILLE, HATHORNE, HAVERHILL, HINGHAM, HOLBROOK, HOLLISTON, HOPKINTON, HUDSON, HULL, HUMAROCK, HYANNIS, HYANNIS PORT, HYDE PARK, IPSWICH, JAMAICA PLAIN, KATES CORNER, KINGSTON, LAKEVILLE, LAWRENCE, LEXINGTON, LINCOLN, LOWELL, LYNN, MALDEN, MANCHESTER, MANCHESTER BY THE SEA, MANOMET, MANSFIELD, MARBLEHEAD, MARION, MARLBOROUGH, MARSHFIELD, MARSHFIELD HILLS, MARSHFLD HLS, MARSTONS MILLS, MARSTONS MLS, MASHPEE, MATTAPAN, MATTAPOISETT, MAYNARD, MEDFIELD, MEDFORD, MEDWAY, MELROSE, MENDON, MENEMSHA, MERRIMAC, METHUEN, MIDDLEBORO, MIDDLEBOROUGH, MIDDLETON, MILLIS, MILTON, MILTON VILLAGE, MILTON VLG, MINOT, MISSION HILL, MONPONSETT, MONUMENT BCH, MONUMENT BEACH, N ATTLEBORO, N BILLERICA, N CAMBRIDGE, N CHELMSFORD, N DARTMOUTH, N DIGHTON, N FALMOUTH, N MARSHFIELD, N PEMBROKE, N SCITUATE, N WEYMOUTH, NAHANT, NANTUCKET, NATICK, NEEDHAM, NEEDHAM HEIGHTS, NEEDHAM HGTS, NEW BEDFORD, NEW TOWN, NEWBURY, NEWBURYPORT, NEWTON, NEWTON CENTER, NEWTON CENTRE, NEWTON HIGHLANDS, NEWTON HLDS, NEWTON L F, NEWTON LOWER FALLS, NEWTON U F, NEWTON UPPER FALLS, NEWTONVILLE, NONANTUM, NONQUITT, NORFOLK, NORTH ANDOVER, NORTH ATTLEBORO, NORTH BILLERICA, NORTH CAMBRIDGE, NORTH CARVER, NORTH CHATHAM, NORTH CHELMSFORD, NORTH DARTMOUTH, NORTH DIGHTON, NORTH EASTHAM, NORTH EASTON, NORTH FALMOUTH, NORTH MARSHFIELD, NORTH PEMBROKE, NORTH QUINCY, NORTH READING, NORTH SCITUATE, NORTH TRURO, NORTH WALTHAM, NORTH WEYMOUTH, NORTON, NORWELL, NORWOOD, NUTTING LAKE, OAK BLUFFS, OCEAN BLUFF, ONSET, ORLEANS, OSTERVILLE, OTIS ANGB, PEABODY, PEMBROKE, PINEHURST, PLAINVILLE, PLYMOUTH, PLYMPTON, POCASSET, PRIDES CROSSING, PRIDES CRSSNG, PROVINCETOWN, QUINCY, RANDOLPH, RAYNHAM, RAYNHAM CENTER, RAYNHAM CTR, READING, READVILLE, REHOBOTH, REVERE, ROCHESTER, ROCKLAND, ROCKPORT, ROSLINDALE, ROWLEY, ROXBURY, ROXBURY CROSSING, ROXBURY XING, S ATTLEBORO, S CHELMSFORD, S DARTMOUTH, S HAMILTON, S WELLFLEET, S WEYMOUTH, S YARMOUTH, SAGAMORE, SAGAMORE BCH, SAGAMORE BEACH, SALEM, SALISBURY, SALISBURY BCH, SALISBURY BEACH, SANDWICH, SAUGUS, SCITUATE, SEEKONK, SHARON, SHELDONVILLE, SHERBORN, SIASCONSET, SILVER BEACH, SOMERSET, SOMERVILLE, SOUTH ATTLEBORO, SOUTH BOSTON, SOUTH CARVER, SOUTH CHATHAM, SOUTH DARTMOUTH, SOUTH DENNIS, SOUTH EASTON, SOUTH HAMILTON, SOUTH HARWICH, SOUTH ORLEANS, SOUTH WALPOLE, SOUTH WALTHAM, SOUTH WELLFLEET, SOUTH WEYMOUTH, SOUTH YARMOUTH, SQUANTUM, STONEHAM, STONEHILL COL, STONEHILL COLLEGE, STOUGHTON, STOW, SUDBURY, SWAMPSCOTT, SWANSEA, TAUNTON, TEATICKET, TEWKSBURY, TOPSFIELD, TRURO, TUFTS UNIV, TUFTS UNIVERSITY, TYNGSBORO, UPHAMS CORNER, VILLAGE OF NAGOG WOODS, VINEYARD HAVEN, VINEYARD HVN, VLG NAGOG WDS, W BARNSTBLE, W BRIDGEWATER, W FALMOUTH, W HYANNISPRT, W SOMERVILLE, W YARMOUTH, WABAN, WAKEFIELD, WALPOLE, WALTHAM, WAQUOIT, WARD HILL, WAREHAM, WATERTOWN, WAVERLEY, WAYLAND, WELLESLEY, WELLESLEY HILLS, WELLESLEY HLS, WELLFLEET, WENHAM, WEST BARNSTABLE, WEST BOXFORD, WEST BRIDGEWATER, WEST CHATHAM, WEST CHOP, WEST DENNIS, WEST FALMOUTH, WEST HARWICH, WEST HYANNISPORT, WEST LYNN, WEST MEDFORD, WEST NEWBURY, WEST NEWTON, WEST ROXBURY, WEST SOMERVILLE, WEST TISBURY, WEST WAREHAM, WEST YARMOUTH, WESTFORD, WESTPORT, WESTPORT POINT, WESTPORT PT, WEYMOUTH, WHITE HORSE BEACH, WHITMAN, WHT HORSE BCH, WILMINGTON, WINCHESTER, WINTER HILL, WINTHROP, WOBURN, WOLLASTON, WOODS HOLE, WOODVILLE, WRENTHAM & YARMOUTH PORT, MA.
Industry Tips
27 Questions For Home Owners Carpets and Rugs Finding a Reliable Concrete Contractor Read Before You Sign

Additional Locations

  • 30 Ash Street

    Lowell, MA 01852 (978) 726-2704

  • PO Box 1168

    Lowell, MA 01853

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I entered into a contract with the company in July 2014 to complete work on my backyard ("BACK YARD CONTRACT"). The contract included removing an old concrete walkway and patio area and putting down new concrete (stamped and colored), renovating an old retaining wall and back stairs (3 steps), and some other less major items. The work was contracted to start on 7/16/14 and end on 7/23/14 (8 days total). The project was went over budget and was completed well past the contracted end date, but we were happy with the outcome and decided this was ok. After completing the first project, the company also completed the Front Yard ("FRONT YARD CONTRACT"), which included the removal and replacement of a concrete driveway, walkway, retaining walls, and front stairs. The time for completing the FRONT YARD CONTRACT was 6 Days - the project started in August and did not finish until the beginning of December. Even after all of this, I paid the contractor and went on with my life. HOWEVER, now after 8 months, the concrete is cracking everywhere (especially in the front walkway, the driveway, and around the front stairs). I have called the contractor on numerous occasions and he has scheduled times to come out and look at the cracks and make the necessary repairs. However, on every occasion, he never shows up, never calls, and never answers his phone on the day he is supposed to show up. The contracts state that there is a one year warranty on the product and the company is completely unresponsive to a customer asking them to honor in its warranty. I have numerous photos of the cracks in the concrete and there are so many large cracks spanning my two car driveway that I am scared to have any cars parking on this. I would like the company to honor its guaranty and come and fix the dozen large cracks that are appearing after only 6-8 months of completing the initial project. I have spent over $16,000 to this company for work completed and to not have the courtesy of honoring its warranty and commitment to come out and view the damage is unprofessional and unfair.

Desired Settlement: I would like the company to honor its guaranty and come and fix the dozen large cracks that are appearing after only 6-8 months of completing the initial project. After speaking with the contractor many times and scheduling a time for him to come out, he never shows up or calls back.

Business Response: The matter will be resolved prior to the winter season. Cracks are common and treatable. We have not been in the area to view the issue.

Consumer Response:    After receiving an abhorrent phone call from the company, angrily addressing the many loads of dirt the company had to remove during the project, and how much it cost and then going so far as to verbally threaten to drop the same amount of dirt  back onto my property, I do not accept this response nor do I want the company or any of its employees to come back onto my property to address the variety of cracks in the cement. As a customer I simply wanted the company to honor its warranty and show up. Prior to me submitting a complaint with the BBB, I was more than patient with the company.  Not one, but two times the company scheduled appointments to  come out, both of which were missed with no communucation from the company before, during, or after. Nonetheless, I am going to cease communications with this company and I ask that the company do the same. This will unfortunately include foregoing the warranty (which as a customer they should have acted as a professional business and honored without the need for such action), no further phone calls, and most importantly any representative of the company coming to my home to address  the cracks or leaving dirt I paid to have removed. I will address any further concerns pertaining to the cement cracks with another company. I would rather pay another company to fix this issue than have it addressed under the "warranty" of this company. Regards, ****** *******