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BBB Business Review

BBB Accredited Business since 2/14/2006

Carbonite, Inc.

Phone: (617) 587-1100 Fax: (617) 587-1101 177 Huntington Avenue , Boston, MA 02115 View Additional Email Addresses http://www.carbonite.com Twitter Facebook

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Description

Carbonite, Inc. sells online computer backup services to consumers worldwide. The company also offers technical support services, software services, and data processing services for computers to consumers.

BBB Accreditation

A BBB Accredited Business since 2/14/2006

BBB has determined that Carbonite, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Customer Reviews Summary Read customer reviews

34 Customer Reviews on Carbonite, Inc.
Customer Experience Total Customer Reviews
Positive Experience 18
Neutral Experience 0
Negative Experience 16
Total Customer Reviews 34

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Carbonite, Inc.

Customer Complaints Summary Read complaint details

215 complaints closed with BBB in last 3 years | 97 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 43
Billing/Collection Issues 15
Delivery Issues 16
Guarantee/Warranty Issues 4
Problems with Product/Service 137
Total Closed Complaints 215

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See Trends in Complaints on Carbonite, Inc.

Additional Information

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BBB file opened: February 28, 2006 Business started: 01/01/2005 in MA Business incorporated: 03/01/2005 in MA
Type of Entity

Corporation

Business Management
Mr. David Friend, CEO Ms. Danielle Sheer, General Counsel
Contact Information
Customer Contact: Mr. Jim Flynne, Director Customer Support Principal: Mr. David Friend, CEO Principal: Ms. Danielle Sheer, General Counsel
Number of Employees

355

Business Category

COMPUTERS-SOFTWARE & SERVICES DATA PROCESSING SERVICE COMPUTERS-TECHNICAL SUPPORT SERVICES

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BBB Complaint Process

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