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BBB Business Review

This Business is not BBB accredited

PlumChoice Inc.

Phone: (866) 811-3321 5 Federal St  Ste 3, Billerica, MA 01821 View Additional Email Addresses http://www.plumchoice.com Linkedin Twitter

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Description

PlumChoice, offers remote technical support service for home and small office computers. This computer support allows them to help individuals and small businesses with a variety of computer problems, virus fixes, email problems, data back-ups, software glitches, installations and more.

BBB Accreditation

On 5/22/2012 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on PlumChoice Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on PlumChoice Inc.

Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 14

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against PlumChoice Inc.
See Trends in Complaints on PlumChoice Inc.

Additional Information

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BBB file opened: December 02, 2003 Business started: 01/09/2002 in MA Business incorporated: 01/09/2002 in DE
Type of Entity

Corporation

Business Management
Mr. Ted Werth, President & Founder
Contact Information
Principal: Mr. Ted Werth, President & Founder
Number of Employees

750

Business Category

COMPUTERS-TECHNICAL SUPPORT SERVICES SOFTWARE DEVELOPMENT COMPUTERS-UPGRADE SERVICES COMPUTERS-TRAINING COMPUTERS-SOFTWARE & SERVICES COMPUTERS-SERVICE & REPAIR COMPUTERS-HARDWARE & SUPPLIES COMPUTER NETWORKS

Method(s) of Payment
Personal Check
Money Order
MasterCard
Visa
American Express
Debit Card
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BBB Complaint Process

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