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BBB Accredited Business since
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All IT Supported offers on demand and contract based computer repair and services. The business specializes in IT Support Services and IT Consulting to small businesses and nationwide companies requiring support in multiple locations.
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A BBB Accredited Business since
BBB has determined that All IT Supported meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for All IT Supported include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ilya I. Elbert, Co-Founder
Related BusinessesGeeks Mobile USA
Number of Employees
COMPUTERS-SERVICE & REPAIR INFORMATION TECHNOLOGY COMPUTERS-TECHNICAL SUPPORT SERVICES INFORMATION TECHNOLOGY SERVICES Other Computer Related Services (NAICS: 541519)
Hours of Operation
|M||:||8:00 AM - 9:00 PM|
|T||:||8:00 AM - 9:00 PM|
|W||:||8:00 AM - 9:00 PM|
|Th||:||8:00 AM - 9:00 PM|
|F||:||8:00 AM - 9:00 PM|
|S||:||10:00 AM - 6:00 PM|
|Su||:||10:00 AM - 6:00 PM|
Method(s) of PaymentVisa
Refund and Exchange Policy
Service AreaAll IT Supported provides their services in ALLSTON, BOSTON, BOSTON CLG, BOSTON COLLEGE, BRIGHTON, BROOKLINE, BROOKLINE VILLAGE, BROOKLINE VLG, CAMBRIDGE, CHARLESTOWN, CHELSEA, CHESTNUT HILL, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, E CAMBRIDGE, E WATERTOWN, EAST BOSTON, EAST CAMBRIDGE, EAST WATERTOWN, EVERETT, GROVE HALL, HARVARD SQ, HARVARD SQUARE, HYDE PARK, JAMAICA PLAIN, MALDEN, MATTAPAN, MEDFORD, MISSION HILL, N CAMBRIDGE, NEWTON, NEWTON CENTER, NEWTON CENTRE, NEWTON HIGHLANDS, NEWTON HLDS, NEWTON L F, NEWTON LOWER FALLS, NEWTON U F, NEWTON UPPER FALLS, NEWTONVILLE, NONANTUM, NORTH CAMBRIDGE, NORTH WALTHAM, READVILLE, REVERE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOMERVILLE, SOUTH BOSTON, SOUTH WALTHAM, TUFTS UNIV, TUFTS UNIVERSITY, UPHAMS CORNER, W SOMERVILLE, WALTHAM, WATERTOWN, WEST NEWTON, WEST ROXBURY, WEST SOMERVILLE, WINTER HILL & WINTHROP, MA.
Industry TipsComputer Software - 5 Tips - Video Computers - Software and Services
529 Main Street Suite 106
Charlestown, MA 02129 Directions
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Additional Phone Numbers
- (617) 379-3754(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I contacted the company about a quote on some computer work, I spoke with **** ****** and emailed him the information that I needed. Mr. ****** sent me a email back that was ver unprofessional and rude, I replied to his email because I was suprised that someone would do something like that. At that point i recieved another email from him. I contacted the owner of the company to complain, he (****) ask that I forward him the emails from Mr. ******, i also expressed to **** that I wanted to emails from ****** to stop. I thought at that point this would come to an end, but I recieved another email from ******, which I forward to **** and followed up the a telephone call. The call center reps keep giving me the run around and would never tranfer the call to **** or they would be me on hold and never come back to the phone. Yes, I could block the company email, but the issue with me is I
Desired Settlement: **** ****** should be held accountable for his actions. As the owner of an business I would be outraged that one of my employees would continue to send harrassing email to someone looking to do business with my company.
Business Response: The customer asked us to send a parts only quote. This is never done in the industry. The customer was not interested in our services, and upon further discussion they revealed that by law they needed our quote for legal purposes only. They had already decided on a vendor and just needed a quote from us to satisfy this requirement. Quotes are a complicated process in our industry and require a substantial time committment. I politely refused to provide this quote, and ****** kept pressuring me for a 'quote'. I also politely let her know that we buy our parts from the same place they would be purchasing them, and directed her to the **** website, that we were using the create the parts quote. She kept stating she needed an 'official quote' from us. Once again I politely refused because we did not want to commit to a customer that we knew already already chose another vendor. We politely asked to withdraw from the conversion and did not with to do business with ms *****.