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BBB Business Review

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BBB Accredited Business since

All IT Supported

Phone: (888) 992-5548 Fax: (866) 936-0530 View Additional Phone Numbers 529 Main Street Suite 106, Charlestown, MA 02129 http://www.allitsupported.com



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Description

All IT Supported offers on demand and contract based computer repair and services.  The business specializes in IT Support Services and IT Consulting to small businesses and nationwide companies requiring support in multiple locations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that All IT Supported meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for All IT Supported include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on All IT Supported
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: July 12, 2011 Business started: 10/31/2009 in MA Business incorporated: 06/03/2010 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ilya I. Elbert, Co-Founder
Contact Information
Principal: Mr. Ilya I. Elbert, Co-Founder
Related Businesses
Geeks Mobile USA
Number of Employees

5

Business Category

COMPUTERS-SERVICE & REPAIR INFORMATION TECHNOLOGY COMPUTERS-TECHNICAL SUPPORT SERVICES INFORMATION TECHNOLOGY SERVICES Other Computer Related Services (NAICS: 541519)

Hours of Operation
M: 8:00 AM - 9:00 PM
T: 8:00 AM - 9:00 PM
W: 8:00 AM - 9:00 PM
Th: 8:00 AM - 9:00 PM
F: 8:00 AM - 9:00 PM
S: 10:00 AM - 6:00 PM
Su: 10:00 AM - 6:00 PM
Method(s) of Payment
Visa
MasterCard 
American Express
Discover
Checks
Refund and Exchange Policy

Service Area
All IT Supported provides their services in ALLSTON, BOSTON, BOSTON CLG, BOSTON COLLEGE, BRIGHTON, BROOKLINE, BROOKLINE VILLAGE, BROOKLINE VLG, CAMBRIDGE, CHARLESTOWN, CHELSEA, CHESTNUT HILL, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, E CAMBRIDGE, E WATERTOWN, EAST BOSTON, EAST CAMBRIDGE, EAST WATERTOWN, EVERETT, GROVE HALL, HARVARD SQ, HARVARD SQUARE, HYDE PARK, JAMAICA PLAIN, MALDEN, MATTAPAN, MEDFORD, MISSION HILL, N CAMBRIDGE, NEWTON, NEWTON CENTER, NEWTON CENTRE, NEWTON HIGHLANDS, NEWTON HLDS, NEWTON L F, NEWTON LOWER FALLS, NEWTON U F, NEWTON UPPER FALLS, NEWTONVILLE, NONANTUM, NORTH CAMBRIDGE, NORTH WALTHAM, READVILLE, REVERE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOMERVILLE, SOUTH BOSTON, SOUTH WALTHAM, TUFTS UNIV, TUFTS UNIVERSITY, UPHAMS CORNER, W SOMERVILLE, WALTHAM, WATERTOWN, WEST NEWTON, WEST ROXBURY, WEST SOMERVILLE, WINTER HILL & WINTHROP, MA.
Industry Tips
Computer Software - 5 Tips - Video Computers - Software and Services

Customer Review Rating plus BBB Rating Summary

All IT Supported has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.