6/19/2015 Hubspot made it more difficult than necessary to cancel our subscription. Firstly, I had to close my account through a representative as opposed to most online services who allow you to cancel through a "settings" page. Secondly, when the account rep wrote me back three days later about our cancelation, he informed me that they have a 45 day cancellation-notice policy that would mean two additional monthly charges for me. In fairness, I agreed to that policy upon our original contract over a year ago, but it's hardly the kind of fine-print thing most customers are going to remember and feels (to me) scammy. If nothing else, it certainly is a point of frustration that I have never experienced with the many other online subscription services I've payed for over the years and doesn't make me likely to want to recommend their service to anyone else (and I'm not the kind of person who makes a habit of leaving negative comments on the internet all the time).
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Will C on 6/19/2015 | Submit a Customer Review
Was this review helpful to you? YesNo
2 people found this review helpful .
2/14/2015 Hubspot is selling monthly subscriptions for their side kick service. It took us a while to figure out how to cancel the service but finally, after 3 times doing it on multiple email addresses provided by Hubspot's website, we got a cancellation confirmation December 18th, 2014. January 2015 Hubspot started charging our CC again. We did email back attaching their own confirmation of cancellation - no reaction - then they have charged our CC again in February. Now we had to cancel this with the help of our bank and have filed for Merchant Fraud.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Heiko S. on 2/14/2015 | Submit a Customer Review
Was this review helpful to you? YesNo
2 people found this review helpful .