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          HubSpot has 1 locations, listed below.

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            • HubSpot

              2 Canal Park E Cambridge, MA 02141-2231

            Business ProfileHubSpot

            Computer Software

            Additional business information

            See all additional business information

            Contact Information

            2 Canal Park

            E Cambridge, MA 02141-2231

            Get Directions
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            Email this Business
            (888) 482-7768

            Customer Reviews

            1.04/5

            Average of 25 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            37 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            HubSpot offers inbound marketing software that helps businesses get found on the internet by the right prospects and convert more of them into leads and customers. HubSpot helps your company get found by your best qualified prospects in search engines, blogs and the blogosphere, and social media. Once these qualified visitors are on your website, HubSpot helps you convert more of them into leads and paying customers through landing pages, lead intelligence and marketing analytics.

            Products & Services

            HubSpot Inbound Marketing Software

            Business Details

            Location of This Business
            2 Canal Park, E Cambridge, MA 02141-2231
            Email this Business
            BBB File Opened:
            8/20/2010
            Years in Business:
            17
            Business Started:
            6/1/2006
            Business Incorporated:
            4/4/2005
            Type of Entity:
            Corporation
            Number of Employees:
            3054
            Alternate Business Name
            • HubSpot, Inc.
            Business Management
            • Mr. Brian Halligan, Co-Founder
            • Mr. Dharmesh Shah, Co-Founder
            • Ms. Kate Bueker, CFO
            • Ms. Kelsey Balimtas, Senior Manager
            • Ms. Colleen O'Sullivan, Vice President of Customer Care
            • Ms. Yamini Rangan, CEO
            • Mr. Chris Hogan, Vice President of Operations
            Contact Information

            Principal

            • Mr. Brian Halligan, Co-Founder

            Customer Contact

            • Ms. Kelsey Balimtas, Senior Manager
            • Ms. Colleen O'Sullivan, Vice President of Customer Care
            • Ms. Yamini Rangan, CEO
            Additional Contact Information

            Fax Numbers

            • (617) 812-5820
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            37 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/29/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            This business has deceptive practices and support. They refuse to offer any assistance to non paid customers and rebuke all attempts to an online contact form that disappears into the digital ether with no resolutions.I have not had access to my development account, which affects my business as a contract HubSpot developer for clients, for over six months I have attempted to contact them dozens upon dozens of times with no resolution.Their support chat numbers and contact forms are all equally useless. HubSpot permits free developer accounts for the aforementioned development environments.My account contains all of my certifications, intellectual property, and associated development items My account needs to be fixed and a suitable resolution for access found Their email system is broken for sending authentication codes. I haven't received a single one in months. No support chat or calls or suggested knowledge base articles provide appropriate resolutions The few support agents that tries to help claimed my account wasn't even visible in the system and could not help further per being an unpaid / non enterprise account which has nothing to do with development
            Read More
            Read 36 More Complaints

            Customer Reviews

            25 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ned P

            02/26/2024

            I signed up for an entry level CRM, which allowed up to ***** email contacts and we uploaded our customer list, which exceeded the ***** allowed in the membership program. I though that it would just tell me that I had to remove the excess contacts. But no, I immediately received a notice that my membership was being upgraded without my approval. I went into the software and opted out of the auto-renew, which I thought cancelled the upgrade.....nevertheless they've now charged me over $600 for a service that I won't use. **************** is not helpful and this is garbage. Do not use HubSpot.
            Read 24 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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            BBB Reports On

            BBB reports on known marketplace practices.

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