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Small Dog Electronics, Inc.

Additional Locations

Phone: (802) 496-7171 Fax: (802) 496-6257 View Additional Phone Numbers 100 Dorset St, South Burlington, VT 05403 View Additional Email Addresses http://www.smalldog.com View Additional Web Addresses


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Description

Small Dog Electronics, Inc. sells and services Apple Macintosh computers, iPhones, and iPods from multiple retail stores and a vibrant ecommerce website, Smalldog.com.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Small Dog Electronics, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Small Dog Electronics, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 26, 1997 Business started: 01/01/1995 in VT Business incorporated 01/01/1998 in VT
Type of Entity

Corporation

Business Management
Mr. Don Mayer, C.E.O. Mr. Hapy Mayer, C.O.O. Mr. Edward J Shepard, Marketing & Design Manager
Contact Information
Principal: Mr. Don Mayer, C.E.O.
Number of Employees

41

Business Category

COMPUTERS-DEALERS COMPUTERS-TRAINING COMPUTERS-SERVICE & REPAIR Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (NAICS: 423430)

Products & Services

Small Dog Electronics, Inc. sells the following brand(s): Apple, Belkin, Canon, Chill Pill Audio, Lacie, M-Audio, Pro Tools, Sony, Toshiba, Viewsonic

Small Dog Electronics, Inc. offers the following product(s): Apple Computer Products and Accessories, Apple computers, iPhone accessories, iPods, Peripherals for Mac and PC.

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
Debit Card
Refund and Exchange Policy
Business states that their refund policy is as follows: Please note that ALL mail-order returns must be shipped back to our Waitsfield headquarters: 1673 Main Street, Waitsfield, VT 05673. Unopened item(s) may be returned in the original unopened package within 15 days of your purchase for a full refund in the amount of the then-current price or your original purchase price (whichever is lower, less shipping charges where appropriate). Opened item(s) may be returned within 15 days for STORE CREDIT ONLY. Certain restrictions and exceptions apply. Shipping charges to return the product are your responsibility. Product must be unregistered with complete packaging and support material and ready for sale as a new product. Another shipping charge will be assessed against substituted merchandise. Upon the return of an item within the return policy we will verify all parts are included and ensure that there is no user-caused failure of the item.  At retail locations most often this will happen ‘while you wait,’ but in the unlikely event that a service technician is required to examine the item and the service department is closed, we will ask that you either leave the item with us or return when the service department is open so that we may assess the item prior to issuing a refund, credit or exchange. Refunds for returned merchandise will be made in the form that payment was made. If payment was made by credit card, refund credit must be issued the same credit card as was used for the purchase. If payment was made by cash or check, Small Dog Electronics will issue refund payment by check within 7-10 days. NO CASH REFUNDS will be made at Small Dog Electronics retail stores. Opened software, special orders, configure-to-order computers (CTOs), iTunes and Small Dog Electronics gift cards are not returnable. Special-order custom configurations (CTOs) are subject to restrictions. Most CTOs are not returnable; please reference our full CTO Disclaimer below for more information. Please contact us at support@smalldog.com with any questions about our return policies. Small Dog Electronics reserves the right change these polices without notice. All merchandise that is dead on arrival will be replaced free of additional charge (except for international orders, where the cost of shipping is the customer’s responsibility) within 7 days of receipt. In the case of factory-refurbished Apple products, replacement of DOA products may also be obtained from their customer support at 800-SOS-APPLE.
Alternate Business Names
Hammerhead
Industry Tips
Computer Software - 5 Tips - Video Computers - Software and Services

Customer Review Rating plus BBB Rating Summary

Small Dog Electronics, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    100 Dorset St

    South Burlington, VT 05403

  • THIS LOCATION IS NOT BBB ACCREDITED

    1673 Main St

    Waitsfield, VT 05673

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/2/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I paid for repair work to be done on my ******* *** computer summer 2015. After some time and consultation I was told that I had no more room on my computer's drive. We then discussed the option of a new drive. I agreed and the business installed a new drive. Upon getting my computer home and using it over the next few weeks it became apparent that the computer was not working properly. I returned the computer and explained the problems. They performed diagnostic work and informed me it was due to the new drive and that it was overheating the computer. They explained that they purchased this drive from a company called *** and that I would need to communicate myself with *** to receive a refund. Even though this seemed really inappropriate at the time I agreed and contacted the representative. After a long time I finally spoke directly with the representative and he agreed to refund the company. I then communicated with them what had taken place and that I would like my refund now. I waited well over six months and received no communication or refund. I then complained that this was ridiculous in that I had completed these tasks which should have been done by them and I wanted my full refund. After months I still had not received confirmation of this and complained again. I went into the store to get my computer and they refused to give it to me stating that until they had their refund from *** they could not do anything. Throughout this experience they would refer to the notes on this issue in their computer. The notes were never accurate and always further confused the issue. I finally spoke directly with the repair person who had worked on my computer and he agreed to give me full refund. This is 10 months after the initial computer repair was completed. He said that they would write a check as the accounts I used ten months ago were in inactive and in another state as I had relocated to ******* at that time. I went into the store to receive my computer and the refund. They told me they would be sending the check via mail and they need to update my information. Two weeks passed without receiving the refund and I contacted them yet again. They said they were unable to confirm whether the check had been sent and I was referred to someone in another office. When I finally received a call back this person, Hapy a co-owner, informed me they did not refund in such a manner and they would be crediting my account with the appropriate refunded amount. I explained that this was exactly what I did not want to happen, that I had been assured that I would be receiving a check, and that almost a year has passed at this point since the original work was begun. He told me he wished they had written better notes so he would understand the situation and he would have to email me back. After the week had passed I wrote him an email demanding my refund in the promised form. I received an email today stating that someone had spoken with the account, which I take means one of the banks I used back then, and that the account would be credited.

Desired Settlement: I wish to have my full refund in a check immediately.

Business Response: 100% refund was issued to the customer's credit card on 6/3/15.   We do not refund cash for credit card purchases but do credit back to the purchasing credit card.

Consumer Response: I recently received a check from the bank Small Dog Electric sent my refund to.  The bank, located in *****, no longer carried accounts for me but was forced to mail me a check.  Instead of Small Dog Electric refunding me here in ********** where we are located they went through circuitous lengths to refund me. I have been led this circuitous path since I first dropped my computer off for service in July of 2014.I am now just receiving a refund for a service performed wrongly back in Fall 2014.  I believe I should receive additional monies for the ridiculous lengths I have had to go to in receiving my refund. Regards, ******* *******  

Business Response: We make refunds for credit card purchases to the credit card used in the purchase.  This prevents fraudulent credit card use and is a long standing policy.   Unfortunately, the customer's credit card was closed so we contacted the bank to make sure that the refund was sent by check.   The customer has now received their refund.


Consumer Response: I plan to seek damages for the length of time this process took and the known problems with the parts they used. Regards, ******* *******  


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Small Dog Electronics, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart