9/21/2015 ***** told me to contact this company to repair my computer. I promptly called them and arranged to drop off the computer. When I dropped off the computer at this location, they told me they were "backed up" and would not expect to get to it for another 2 weeks. I heard no updates after 2 weeks. I checked with them 3 weeks on the status of the repair and they said there were 15 computers ahead of mine. I checked with them 4 weeks later and they said they sent it to ***** for the repair. After exactly 33 days, they called to tell me computer was ready for pick up. I turned on the computer to find there was a persistent error with the Finder constantly crashing and restarting. It was obvious they had not verified the computer was in working order when they told me the computer was fixed and ready for pick up. In my opinion this service is simply not acceptable and I will never do business with them again.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by smalldog_indeed on 9/21/2015 | Submit a Customer Review
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11/14/2013 What a shady outfit. Wanted to support VT local business and not purchase online at ***** store. Ordered a new **** 21.5" (11/11/13) and when I unpacked and powered up the supposedly brand new computer, the "About This ***" revealed that the machine was made at the latter part of 2012 and it did not have the new ******** OS 10.9 on it!!! Calls to the S. Burlington, VT store manager remained unanswered. Stopped **** payment and will pursue this until I'll get what I paid for. Floor personnel is young, unpolished, arrogant, self-centered - far from an impeccable ***** consumer experience. Never will I put my foot into a Small Dog Electronics store! What a shame!
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Peter W. on 11/14/2013 | Submit a Customer Review
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1 person found this review helpful and 3 people did not find this review helpful.