This business is not BBB accredited.

XO Communications, Inc.

Phone: (781) 693-3900 View Additional Phone Numbers 1601 Trapelo Road Suite 135, Waltham, MA 02451 View Additional Email Addresses

Click for BBB Rating on XO Communications, Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.


XO Communications, Inc. is a provider of communications solutions designed exclusively for businesses. XO delivers product solutions to address a range of business telecommunications for small, medium and large companies. The company also offers 24 hour, 7-day a week customer service.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for XO Communications, Inc.. BBB serving Metro Washington DC & Eastern Pennsylvania has the full report as that BBB handles all complaints for XO Communications, Inc..

Additional Information

BBB file opened: July 02, 2003 Business started: 01/01/2000 in VA Business started locally: 08/19/1997 Business incorporated 01/01/2000 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799

Type of Entity

Sole Proprietorship

Business Management
Ms. Aimy Martins, Administrative Assistant Mr. Jeff MacHaffie, Regional Director
Contact Information
Customer Contact: Mr. Jeff MacHaffie, Regional Director
Principal: Ms. Aimy Martins, Administrative Assistant
Number of Employees


Business Category


Industry Tips
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Additional Locations


    1601 Trapelo Road Suite 135

    Waltham, MA 02451


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.