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Phone: (401) 305-3959 541 Pawtucket Avenue Suite A101, Pawtucket, RI 02860
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The Alive Academy specializes in health and wellness. The business services include chiropractic care, acupuncture and nutrition services.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The ALIVE Academy, LLC include:
- Length of time business has been operating
Factors that raised the rating for The ALIVE Academy, LLC include:
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Rhode Island Department of Health
3 Capitol Hill, Providence RI 02908
Phone Number: (401) 222-5960
Type of Entity
Limited Liability Partnership (LLP)
Business ManagementMr. Joshua Scurry, CFO
Number of Employees
CHIROPRACTORS D.C. ACUPUNCTURISTS NUTRITIONISTS Offices of Chiropractors (NAICS: 621310)
Hours of Operation
|M||:||10:00 AM - 1:00 PM & 2:30 PM - 6:30 PM|
|T||:||10:00 AM - 1:00 PM & 2:30 PM - 6:30 PM|
|Th||:||10:00 AM - 1:00 PM & 2:30 PM - 6:30 PM|
|F||:||10:00 AM - 1:00 PM & 2:30 PM - 6:30 PM|
|S||:||10:00 AM - 1:00 PM & 2:30 PM - 6:30 PM|
Service AreaThe ALIVE Academy, LLC provides their services in RHODE ISLAND.
Industry TipsHealth Clubs
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased a "Rhode Deal" from Rhode Island Monthly Magazine in December 2013. It was a $49.00 voucher good for a $249.00 service at The Alive Academy. Promotional voucher #****************. My credit card was charged as expected for the $49.00. I began calling the Alive Academy the first week of March 2014 to book my appointment. I got voicemail and left a message. I called everyday for 2 weeks and never got a call back. I also tried filling out the appointment request on the Alive Academy website. I have been calling for nearly a month now and always get voicemail. No one ever calls back. I really wanted this appointment as they arte the only ones around who do biofeedback, but now I do not trust them. I just want my money back. It's a shame because I could have brought them many customers.
Desired Settlement: Please refund my credit card and notify me that you are doing so. Also, Rhode Island Monthly should be made aware of this scam so they stop doing business with them too. Thank You.
Business Response: Dear BBB, We have never received this messages nor notified about this situatuin. We would love to be of service to this client immediately. We will attempt to make contact today.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
Business Response: We have made contact with **** and offered a refund for the voucher she purchased. We also offered to render services to the client.