BBB Logo

Better Business Bureau ®
Start With Trust®
Eastern Massachusetts, Maine, Rhode Island and Vermont
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of All Friends Catering & BBQ?

If yes, click here to login.

Are you...?

BBB Accredited Business since

All Friends Catering & BBQ

Phone: (774) 628-9735 549 American Legion Hwy, Westport, MA 02790 http://www.allfriendscatering.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

All Friends Catering & BBQ specializes in Portuguese and American Cuisine in addition to their Signature Bar-B-Que, and will customize menus to meet all dietary requirements including vegetarian and vegan options. They offer Buffet, Family, and Plated Style service with Drop Offs also available. Full service is available for any type of event as well as on site BBQ catering.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that All Friends Catering & BBQ meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for All Friends Catering & BBQ include:

  • Length of time business has been operating

Factors that raised the rating for All Friends Catering & BBQ include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on All Friends Catering & BBQ
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: September 04, 2012 Business started: 01/01/2010 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. Jonathan Abreu, Owner
Contact Information
Principal: Mr. Jonathan Abreu, Owner
Number of Employees

10

Business Category

CATERERS FOOD SERVICE EVENT SUPPLIES & SERVICES WEDDING SUPPLIES & SERVICES Caterers (NAICS: 722320)

Products & Services

All Friends Catering & BBQ sells the following brand(s): Fresh local seafood, meats, and vegetables

All Friends Catering & BBQ offers the following product(s): American foods, Appetizers, Bar-B-Que, Entrees, Fresh vegetables, Portuguese foods, Salads, Soups

Method(s) of Payment
Visa
MasterCard
American Express Discover
Check
Cash
Pay Pal
Refund and Exchange Policy
The business states deposits are non-refundable.
Service Area
All Friends Catering & BBQ provides their services in ACUSHNET, DARTMOUTH, ESSEX, MARION, MATTAPOISETT, N DARTMOUTH, NEW BEDFORD, NONQUITT, NORTH DARTMOUTH, S DARTMOUTH, SOUTH DARTMOUTH, WESTPORT, WESTPORT POINT & WESTPORT PT, MA.All Friends Catering & BBQ provides their services in BRISTOL & NEWPORT, RI.
Industry Tips
Planning a Wedding Planning a Wedding - 5 Tips - Video Read Before You Sign

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    549 American Legion Hwy

    Westport, MA 02790

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

8/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I hired All Friends Catering & Barbeque to cater my daughters wedding on July 20th at the ********* **** ***** grounds.The contract was for a buffet @ 23.00 a person for 103 people.The measl consisted of Barbeque chicken and shrimp,roasted vegetables,rice and oven roasted potatoes and a vegan dish.We had fourteen tables which were called up 2 at a time and his servers served the food.He ran out of food with 3 tables remaining leaving me 20 guests that went unfed.This is totally unacceptable.He never even tried to to recover send out for food etc. I also had one guest get raw chicken.The food we did receive was ice cold.The shrimp tasted like it had cooked in the citrus marinade or was cocktail shrimp they tried to cook.He also hung around venue demanding payment when I explained I had brought one check and did not feel I should pay full pice as guests went unfed,he said he would knock 300.00 off bill.I told him I would pay him next day, as I had no checks with me. This wedding was all thought out and planned perfectly and he totally ruined my daughters wedding! Im sorry but refunding $300.00 when 20 guests went unfed is totally ridiculous.He ruined a very special Day my only daughters wedding as well as totally embarrassing our family!We feel like we were robbed!

Desired Settlement: I feel he should have apologized to my guests and tried to send someone of his staff to feed the people that did not get fed

Business Response: In regards to this complaint, it is inaccurate and extremely embellished. The customer violated their signed agreement by not giving 14 days notice of final head count as agreed upon. There were also inaccurate numbers and incorrect information in regards to Vegan entrees and food allergies as I was not made aware of someone with a severe seafood allergy who was very nervous upon going through buffet line. Incorrect final numbers lead to shortage of food, as there was no mention of bartender, DJ, and Photographer getting food and they indeed went though buffet line. There were not 20 plus people unfed, that is a lie, there was still plenty of food. The only item that ran out was chicken, there was still plenty of shrimp, potatoes, and veg. The woman filing the complaint is the mother of the bride, but was not part of any signed agreement between myself and the bride & groom. She may have been paying, but her name was not on contract. I was never notified about any issues with undercooked food, which easily could have been fixed as I cooked everything on site on a rented commercial grill outside the venue hall. I received an email the following day from the bride apologizing to me for all of the issues, as I had emailed her promptly to apologize for any mistake with the food on my part. She also made mention of hoping her mother hadn't been too unreasonable. She stated both her and her husband's food was very good, but she did her a FEW complaints from guests who did not get chicken. I take great pride in my work and resolving issues, so I immediately took 300.00 off of total bill to compensate for the troubles. Both the bride as well as her mother thought it was fair, so no idea why now there is a complaint saying they were robbed! As stated on agreement, final payment is due on day of event which is why I waited around as I needed to be paid. Ms. ****** refused, threatening to file complaints and write bad reviews. I then had to drive to Ms. ******** home to pick up the check the following day for the balance minus the discount I took off. I then offered to have Ms. ****** and her family to my restaurant for a meal on me, to try and apologize for running out of chicken, even though I provided everything I was supposed to and agreed upon. The check Ms. ****** gave me was returned insufficient funds by my bank, and caused some issues for me with inaccurate numbers in my account. I then had to wait an additional 14 days to have the check returned by my bank and be able to re-deposit it just the other day. I feel I went above and beyond anything I needed to do, but unfortunately just cannot please some people.

Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #********. Please add your rejection comments below.  Regards, ***** ******  

Business Response: I do truly apologize for any and all issues that happened during the wedding, even if not directly involving myself or my staff, but feel I have resolved issue by refunding money and not taking action as a result of the returned check and violation of signed contract.

Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Regards, ***** ****** I do wish for this complaint to stay on record as i do not believe i am the only dissatified customer as i have read several online reviews and if i had read the ******** review I would not have hired them!

BBB's Final Determination: Consumer accepted resolution offered by the business.