6/28/2014 So disappointed with my experience with Empire. I requested an appointment at 9:00. I had to call to confirm. Empire never left a message to confirm my appointment. When I called I explained to the rep on the phone that I live in a secure access condo and they need to correct my last name which would be in the lobby directory. Having the correct name is important so the rep could ring my unit. The phone rep changed my name in their system. At 9:45 I discovered I missed 2 calls on my cell from Empire from 9:33 - note I do not get good cell coverage in some rooms in my unit - hence the unit number was important. As my husband ran down to the lobby the salesrep was driving away. I immediately called Empire to get a rep on the phone - who by the way, still called me by the wrong last name - tell me they called and couldn't reach me and would I like to reschedule. Are you kidding me Empire! As a sales professional we all know how important customer service is to a business. Did the rep not think of calling back the salesrep! I need to get my 2000 sq ft condo re-floored and I guess I'll find another company who wants my business.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Renee B. on 6/28/2014 | Submit a Customer Review
Was this review helpful to you? YesNo
8/17/2013 Truly terrible company. My wife and I had a sales associate come and measure our new home for carpets. we decided on one and the price was settled at $5300 with installation to occur the following Saturday (8/17). During the week I never received any phone calls about the installation. The sales associate did call me on friday to see how everything was going (forgetting the installation was actually Saturday. On Saturday morning at 10:00 I decided to call to check on my installation time as I had a bad feeling. Sure enough, I was not scheduled for installation. Apparently they called to confirm adn when they could not reach usthe cancelled our install. However, they called the wrong number. They call area code 509 instead of 508. This company is in Stoughton, MA which is no more than 3-4 towns away from where I live. I believe it should have been plainly obvious that when they called and the number was disconnected that they needed to check their number. My number was clearly printed correctly on my copy of the estimate i received. I also initially contacted them by using their online form. I have emptied the majority of my house of furniture, pets and children in anticipation of the install. When i called demanding resolution they offered me a $100 credit. Did I mention my order was $5300 + sales tax. this was hardly a resolution that was worth mentioning. I will never use this company again. I will also tell everyone I know to never contact this company. They should be embarrassed at how they handled my account and I would gladly love to see a company like this out of business in MA. If my business was truly important (which i'm sure it was not), they would not have called a disconnected number once and then wait for me to call them in anger. Truly despicable.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Kent O. on 8/17/2013 | Submit a Customer Review
X

Comments

Comment from the Business We’re disappointed to learn of the problem with your order. We know your time is important and regret that your install did not take place as agreed. We would like to discuss with you further to try and make things right. A member of our team will reach out to you today. – ******* ****k, National Customer Service Manager by on 8/19/2013

Was this review helpful to you? YesNo
1 person found this review helpful .