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BBB Accredited Business since

Dover Rug Company, Inc.

Phone: (508) 651-3500 Fax: (508) 651-3507 721 Worcester Street, Natick, MA 01760 http://www.doverrug.com/


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Description

Dover Rug Inc. specializes in flooring textiles.  The business services include rugs, carpeting hardwood, cork, laminate, vinyl and rubber flooring, window treatments, cleaning, repairs and restoration, and custom design.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dover Rug Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dover Rug Company, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Dover Rug Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: June 12, 1997 Business started: 06/10/1979 in MA Business incorporated: 06/10/1979 in MA
Type of Entity

Corporation

Business Management
Mr. Mahmud Jafri, Owner Mr. Waheed Khen, Accountant
Contact Information
Principal: Mr. Mahmud Jafri, Owner
Customer Contact: Mr. Waheed Khen, Accountant
Number of Employees

9

Business Category

CARPET & RUG CLEANERS-RESIDENTIAL & COMMERCIAL VERTICAL BLINDS WINDOWS-TREATMENTS CARPET & RUG REPAIRING FLOOR COVERINGS-CARPET, LINOLEUM, CERAMIC TILE, & LAMINATE CARPET & RUG WEAVERS ANTIQUE ORIENTAL RUGS CARPET & RUG DEALERS-NEW CARPET & RUG DEALERS-USED Carpet and Upholstery Cleaning Services (NAICS: 561740)

Products & Services

Dover Rug Company, Inc. sells the following brand(s): Couristan, Karistan, Nourison

Dover Rug Company, Inc. offers the following product(s): Carpeting, Draperies, Drapery Hardwear, Hardwood Flooring

Hours of Operation
M: 10:00 AM - 6:00 PM
T: 10:00 AM - 6:00 PM
W: 10:00 AM - 9:00 PM
Th: 10:00 AM - 9:00 PM
F: 10:00 AM - 6:00 PM
S: 10:00 AM - 6:00 PM
Su: 12:00 PM - 5:00 PM
Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
MasterCard
Visa
American Express
Discover
Debit Card
Refund and Exchange Policy
The business states a life time trade-in policy.
Service Area
Dover Rug Company, Inc. provides their services in CONNECTICUT , MAINE , MASSACHUSETTS , NEW HAMPSHIRE , RHODE ISLAND & VERMONT.
Alternate Business Names
Dover Rug and Home Dover Rug Inc
Industry Tips
27 Questions For Home Owners Carpet & Rug Cleaning Services Carpets and Rugs Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Dover Rug Company, Inc. has received 5 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.