BBB Business Review

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This business is not BBB accredited.

Emma Jeans Cupcake Factory, Ice Cream Shoppe & Candy House

Phone: (774) 206-1132 Fax: (774) 328-9583 115 Huttleston Avenue, Fairhaven, MA 02719

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Emma Jeans Cupcake Factory, Ice Cream Shoppe & Candy House has cupcakes, a full bakery, homemade chocolates , ice cream, gift ware and more - a one stop shop for deliciousness!
Date night first and third Friday of the month - come for desserts, cappuccino, and beer and wine!
Birthday parties on site! Catering for weddings and showers available.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Emma Jeans Cupcake Factory, Ice Cream Shoppe & Candy House include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Emma Jeans Cupcake Factory, Ice Cream Shoppe & Candy House
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 06, 2012 Business started: 04/01/2011 in MA Business started locally: 04/01/2011 Business incorporated 05/27/2011 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Cathy Melanson, CEO Ms. Leigh Dalton, Manager
Contact Information
Customer Contact: Ms. Leigh Dalton, Manager
Principal: Ms. Cathy Melanson, CEO
Number of Employees


Business Category


Products & Services

Emma Jeans Cupcake Factory, Ice Cream Shoppe & Candy House sells the following brand(s): Gund

Emma Jeans Cupcake Factory, Ice Cream Shoppe & Candy House offers the following product(s): Etched glass, Gift items, Stuffed toys

Hours of Operation
M: 9:30 AM - 8:00 PM
T: 9:30 AM - 8:00 PM
W: 9:30 AM - 8:00 PM
Th: 9:30 AM - 9:00 PM
F: 9:30 AM - 10:00 PM
S: 9:30 AM - 10:00 PM
Su: 9:30 AM - 8:00 PM
Method(s) of Payment
American Express
Service Area
Emma Jeans Cupcake Factory, Ice Cream Shoppe & Candy House provides their services in ACUSHNET, FAIRHAVEN, MATTAPOISETT, NEW BEDFORD, REHOBOTH, TAUNTON & WESTPORT, MA.

Alternate Business Names
Total Confections, LLC
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.