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This Business is not BBB accredited

VMS Alarms

Phone: (866) 665-7233 Fax: (401) 490-3542 View Additional Phone Numbers 60 Jefferson Park Rd, Warwick, RI 02888 http://www.vmsalarms.com Twitter ! There is an alert on VMS Alarms !

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Description

VMS Alarms provides sales, installation and service for home, condo and business security systems. They also offer monitoring services.

BBB Accreditation

This business is not BBB accredited.

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Customer Reviews Summary Read customer reviews

25 Customer Reviews on VMS Alarms
Customer Experience Total Customer Reviews
Positive Experience 14
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 25

Customer Complaints Summary Read complaint details

74 complaints closed with BBB in last 3 years | 43 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 40
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 31
Total Closed Complaints 74

Additional Information

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BBB file opened: August 06, 2008 Business started: 12/01/2003 in MA Business incorporated: 08/20/2009 in MA
Type of Entity

Corporation

Business Management
Mr. Jay Gotra, President Mr. Ralph Bruno, Director of Customer Relations Mr. Aaron Gagnier, Director of Customer Relations
Contact Information
Customer Contact: Mr. Aaron Gagnier, Director of Customer Relations Principal: Mr. Jay Gotra, President Principal: Mr. Ralph Bruno, Director of Customer Relations
Number of Employees

260

Business Category

BURGLAR ALARM SYSTEMS & MONITORING SECURITY SYSTEMS CONSULTANTS-PRIVATE SECURITY SYSTEMS CONSULTANTS SECURITY MANAGEMENT CONSULTANT SECURITY CONTROL EQUIPMENT, SYSTEMS & MONITORING BURGLAR ALARM SYSTEMS SUPPLIES

Alternate Business Names
Versatile Marketing Solutions Inc.
Industry Tips
Residential Alarm Systems
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BBB Complaint Process

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01/01/26/2012 The City of Boston, issued a press release "Mayor Menino Alerts Residents of Two Consumer Scams Reported Jan. 26th" In the release it states: "Mayor Menino’s office has also received multiple calls today from residents reporting that the company GE Security Systems, Versatile Marketing Solutions, Inc. of Warwick, RI is visiting the homes of Boston residents and saying that Mayor Menino and the city government is offering a free installation for a home security system. The company installs their system, and although they do not charge an “installation fee,” they collect social security and credit card information and sign up the resident for $49/month service charge for the system’s maintenance. The City of Boston and Mayor Menino do NOT have any relationship with this company and remind residents that they should not give out their personal information to anyone they do not know who calls or visits their home." http://www.cityofboston.gov/news/Default.aspx?id=5451

It was reported to BBB on 2/28/2012 that the business is using a recording of a conversation between VMS Alarms and BBB in regards to the business's complaints. BBB did not provide permission to VMS Alarms to record the call and/or use it for their purposes.