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BBB Accredited Business since

Alexandra's Bridal Boutique

Phone: (508) 679-8770 Fax: (508) 676-8337 372 South Main Street, Fall River, MA 02721 http://www.alexandrasbridalboutique.com



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Description

Alexandra's Bridal Boutique is a bridal shop that sells bridal gowns; bridesmaid gowns; flower girl, mother of the bride/groom gowns; prom, party, cocktail and pageant dresses. They also sell accessories: head pieces, jewelery, crinolines, gloves, and etc..


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alexandra's Bridal Boutique meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Alexandra's Bridal Boutique include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Alexandra's Bridal Boutique
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 26, 1997 Business started: 01/01/1986 in MA
Type of Entity

Sole Proprietorship

Business Management
Ms. Fatima Leone-Rodrigues, President
Contact Information
Principal: Ms. Fatima Leone-Rodrigues, President
Number of Employees

10

Business Category

BRIDAL SHOPS FORMAL WEAR-RENTAL & SALES FASHION ACCESSORIES WOMENS APPAREL-RETAIL WEDDING CONSULTANTS DRESSMAKERS Women's Clothing Stores (NAICS: 448120)

Hours of Operation
M: 10:00 AM - 6:00 PM
T: 10:00 AM - 9:00 PM
W: 10:00 AM - 5:00 PM
Th: 10:00 AM - 9:00 PM
F: 10:00 AM - 5:00 PM
S: 10:00 AM - 5:00 PM
Su: 11:00 AM - 4:00 PM
Service Area
Alexandra's Bridal Boutique provides their services in MASSACHUSETTS & RHODE ISLAND.

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Customer Review Rating plus BBB Rating Summary

Alexandra's Bridal Boutique has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 372 South Main Street

    Fall River, MA 02721 (508) 679-8770

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/9/2014 Problems with Product/Service
7/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ALTHOUGH MY CONSULTANT WAS MARVELOUS AND A PLEASURE TO WORK WITH, REQUESTING REFUND HAS NOT BEEN AN EASY OR POSSIBLE TASK. I WAS OVERCHARGED FOR FOUR BRIDESMAID DRESSES INSTEAD OF THREE. THE FOURTH BRIDESMAID PAYED FOR HER OWN DRESS. I SUBMITTED RECEIPTS FROM ALL PARTY MEMBERS INVOLVED SHOWING THE ERROR AND HAVE NOT RECEIVED THE REFUND. EACH TIME I CALLED OR SHOWED UP TO THE BOUTIQUE FOR FITTINGS, I WAS GIVEN EXCUSES FROM "THE BOOKKEEPER NEEDS TO GET ALL OF THE INFORMATION, ETC., YOU WILL GET A CALL BACK....)" I WAS TOLD THE PAPERWORK WAS SUBMITTED. I ASKED TO SPEAK WITH A GENERAL MANAGER REGARDING THE REFUND, BUT WAS REDIRECTED TO THE CONSULTANT, FROM WHOM I PURCHASED MY WEDDING AND BRIDESMAID DRESSES.

Desired Settlement: AS MY RECEIPTS HAVE INDICATED, A REFUND OF $188.81. I SUBMITTED A PDF CONTAINING 5 PAGES. 1. 1ST BRIDESMAID RECEIPT 2. 2ND BRIDESMAID RECEIPT 3. 3RD BRIDESMAID (MAID-OF-HONOR) RECEIPT 4. BANK STATEMENT 5. 4TH BRIDESMAID SEPARATE RECEIPT (SHOWING SHE PAID FOR HER OWN DRESS)THANK YOU FOR YOUR TIME.

Business Response: Hi:****** did notify us of the mistake in May and it was put on our bookkeepers desk, but she did overlook this.  We do apologize for the oversight.  We have contacted ****** to refund her the money of one of the dresses.We will be doing that via Credit card or we can also do a check.  We are contacting ****** today so that she can let us know what is the best way to refund this money.   Thank you, ****** *********Alexandra's Boutique

Consumer Response:  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Regards, ****** ****