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Capricorn House

Additional Locations

Phone: (508) 693-2848 79 Sea View Avenue, Oak Bluffs, MA 02557 http://www.capricornhouse.com

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Description

Capricorn House is a Bed & Breakfast offering 7 guest rooms with private baths and complimentary continental breakfast each morning. They are available for wedding parties, reunions, corporate getaways and more.

BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Capricorn House include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Capricorn House
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: September 13, 2006 Business started: 04/01/1994 in MA
Type of Entity

Partnership

Business Management
Ms. Deidre Diodati, Co-Owner
Contact Information
Principal: Ms. Deidre Diodati, Co-Owner
Number of Employees

4

Business Category

BED & BREAKFAST ACCOMMODATIONS HOTELS RESORTS ROOMING HOUSES BOARDING HOUSES CORPORATE ACCOMMODATIONS INN

Hours of Operation
Open Seasonally; May - October
Method(s) of Payment
MasterCard
Visa
Traveler's check
Bank check
Money Order
Personal check (30 days advance of stay, minimum)
Cash
Refund and Exchange Policy
The business states cancellations made with 14 or more days advance notice will receive a 90% refund. With less than 14 days notice, no refund of deposit. Deposit is equal to 3 nights or 50%, whichever is greater. 
Service Area
Capricorn House provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARSHALL ISLANDS , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , NORTHERN MARIANA ISLANDS , OHIO , OKLAHOMA , OREGON , PALAU , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Alternate Business Names
Capricorn House on the Beach The Capricorn House
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Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    79 Sea View Avenue

    Oak Bluffs, MA 02557

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 855

    Oak Bluffs, MA 02557

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Complaint Detail(s)

9/8/2011 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On Monday afternoon, August 22nd, I booked and paid $245 for a room for the night of Thursday, August 25th. I informed the owner, Deidre *******, that I would be arriving on the 10 pm ********* ferry from *** **** ****. On Wednesday afternoon, August 24th, I called to request a refund on the grounds that Hurrican Irene would likely prevent my returning by ferry on Sunday, August 28th, as planned. Ms. ******* told me that unless she could rent the room, she would not give me a refund, as their policy was not to grant refunds for cancellations less than 2 weeks before the reservation date. She further told me that she was unlikely to rent the room because she already had one other vacancy. I told Ms. ******* that I would consider whether to come or not. However, approximately an hour later, I received an email from Seastreak informing me that due to the impending hurricane, their service from NYC to Martha's Vineyard was cancelled, including the Thursday evening ferry, and all fares would be refunded. I then emailed Ms. *******, forwarding to her Seastreak's email to me and again requesting a refund, as it would now be impossible for me to reach Martha's Vineyard on Thursday evening. So far, she has not responded to this email. Ms. ******* was not damaged in any way by my cancellation, because she did not turn away any other business on my account. This is evidenced by her statement to me that she still had one room unbooked as of Wednesday.

Desired Settlement: As explained above, Ms. ******* was not damaged in any way by holding my reservation for approximately 36 hours, because she did not turn away any other business during this time. Courts generally will excuse what would otherwise be a breach of contract when caused by events such as hurricanes. Ms. ********* insistence on keeping my money when she is providing no service and foregoing no income that she would otherwise have earned is neither fair nor reasonable.

Business Response: Hello,
 My response to the complaint by Mr ** is this:
Much of what he states is true. Mr. **did in fact make a reservation commitment on Monday 8/22 to stay at the Capricorn House on Thursday 8/25. At the time that the reservation was made he expressed no concern for the fact that the storm/hurricane Irene had already formed in the south Atlantic and that we were within it's predicted course. Regardless of that, Mr. **s commitment at the Capricorn House was on Thursday night, and he was scheduled to leave here on Friday (both of these days have been beautiful). Both of these days I have had guests come and go from the island. He states that the ferry from NY was cancelled for the weekend "making it impossible for him to get to (and from) the island"; this is no excuse as there are several other options, even less expensive option, by which he could have made it to Martha's Vineyard and back well before the storms pending arrival. He also claims that there was no financial loss on our part, that is indeed false, as I could have rented his room and the adjoining room (our suite, rooms #6 & #7) to a family who called Tuesday needing a room for 8/25. This family was turned away because they could not all fit into the one other room that I had open (Mr ** was to occupy room #6.) Mr. **is aware of our cancellation policy, yet feels that it should not apply to him because as he put it ... "it's going to be a rainy windy weekend and we would rather come when the weather is nicer."
I was willing to try to re-rent the room and come to some sort of compromise; however Mr. ** preferred to write this complaint before the outcome of this attempt was disclosed.
So who is really being unreasonable and unfair?

******

Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *******. When I made my reservation on Monday, I was unaware of any issue concerning hurricane Irene.  I called promptly to cancel my reservation on Wednesday when I became aware of it.  At that time, Ms. ******i told me that if she could rent the room she would give me a refund, but that it was unlikely because she still had another room open.  She did not mention having had to turn down anyone on account of my reservation.  Shortly thereafter, I emailed her informing her that ferry service from NYC had been cancelled, and again requesting a refund.  I received no answer. Ms. ******i states that I could have gotten to Martha's Vineyard some other way and returned to New York City before the hurricane.   It is true that my reservation was for Thursday night only.  However, as I explained to Ms. ******i on Wednesday, I had planned to stay Friday and Saturday nights with friends on Martha's Vineyard.  No sane person would go to Martha's Vineyard from New York City for one night and then return the next day for a vacation.  They would spend more time travelling than on the island!  Moreover, the fact is that there was no way I could have gotten to Martha's Vineyard on Thursday night.  I had commitments at the office on Thursday afternoon, and was planning to leave on the 4:45 ferry from Manhattan.  I know of no alternative that would have gotten me to Martha's Vineyard that night had I left Manhattan at that time.  I think that Ms. ******i's position is wholly unreasonable.  am still willing to settle this complaint in some reasonable fashion.  Failing that, I will file an action in small claims court in Cambridge, where my partner lives.   Regards, **** ********

Business Response: As I stated in my previous letter, Mr. *. wrote his complaint to the BBB prior to Thursday evening (when he was due to stay at the Capricorn House). If he had been patient and called to see the outcome of our attempt to re-sell the room, he would have learned that we were able to find a guest and that we would be willing (although NOT obligated) to refund 90% of his fee. Pending a sincere apology in writing, as a response to this offer, the 90% refund will be granted.

Consumer Response: In reference to complaint #*******: Dear Mrs. ******** I am happy to accept your offer of a 90% refund.  I do apologize for not making further efforts to work this out with you directly before filing a complaint with the BBB.  Thank you very much for your understanding.   Sincerely, **** ********        

BBB's Final Determination: Consumer accepted resolution offered by the business.

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