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Miracle Method of Providence

Phone: (401) 751-0487 Fax: (401) 751-0498 View Additional Phone Numbers 35C Oakdale Avenue, Johnston, RI 02919 http://www.miraclemethod.com/bathtub-refinishing-providence.php

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Description

Miracle Method Surface Restoration offers repairing and refinishing of porcelain, enamel and fiberglass surfaces. They specialize in bathtubs and sinks, kitchen counter tops, and tile walls. Their method provides a safer alternative to the more commonly used acid etching.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Miracle Method of Providence meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Miracle Method of Providence include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Miracle Method of Providence
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

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BBB file opened: April 18, 2008 Business started: 01/01/1997 in RI Business incorporated: 06/26/2006 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
http://www.crb.ri.us
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
ricrb@doa.ri.gov
The license number is 15058.

Type of Entity

Corporation Miracle Method of Providence is a Franchise business of Franchisor Miracle Method Surface Restoration - Franchise Headquarters

Business Management
Mr. Thomas Kaine, President Mrs. Christine Kaine, Administrator
Contact Information
Principal: Mr. Thomas Kaine, President
Number of Employees

7

Business Category

BATHTUBS & SINKS-REPAIRING & REFINISHING KITCHEN REMODELING BATHROOM REMODELING HANDICAPPED/DISABILITY DESIGN All Other Specialty Trade Contractors (NAICS: 238990)

Hours of Operation
M: 7:30 AM - 4:00 PM
T: 7:30 AM - 4:00 PM
W: 7:30 AM - 4:00 PM
Th: 7:30 AM - 4:00 PM
F: 7:30 AM - 4:00 PM
Method(s) of Payment
Personal Checks
Visa
MasterCard
Discover
American Express
Service Area
Miracle Method of Providence provides their services in CONNECTICUT , MASSACHUSETTS & RHODE ISLAND.
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Customer Review Rating plus BBB Rating Summary

Miracle Method of Providence has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 35C Oakdale Avenue

    Johnston, RI 02919 (401) 751-0487 (401) 751-0497

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (401) 751-0497(Phone)
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Complaint Detail(s)

1/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company resurfaced a bathroom tub - and did the job adequately. The worker who did the job failed to return a key to the home after completion of the job. I called the company the day after to inquire about this and was told I would be getting a call back. No call came for over a month. Suddenly an invoice was sent with a past due sticker on it. Upon calling the company again, the husband and wife (owners?) staff members proceeded to yell at me for thinking that their employee took the house key with him. I asked for them to pay for the installation of a new lock on the front door - the gentleman sneered at the request. Besides being unprofessional and unethical behavior, this company takes no responsibility for its employees mistakes.

Desired Settlement: Locksmith of my choosing to come and replace front door lock.

Business Response: We handle homeowner keys on a daily basis in the manner directed by the customer. Our technician placed the key in the mailbox as expressly directed by *** ******. There is no doubt about this. We have no interest in collecting customer keys; nor are we cavalier in the handling of same. We have absolutely no control over what happened to the key, after we left the premises.      

I called the following morning; after interviewing all concerned, and left a voice mail explaining the above. Upon no further contact, I considered the matter closed. Our office did send a past due notice to *** ****** for the work completed because he did not pay us. I did not yell, merely re-iterated the above.      

In conclusion, we could have done no different. My technician placed the key as directed. We can assume no further liability.

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

Yes, I "reject" the business' response as it is not at all the truth.  The business ower never called me back the week of the incident as I detailed in my complaint and his staff member never returned the key to the house and still has it for all we know.

Business Response: Please refer to my response to original complaint, as we have nothing further to add.

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint. Business has blatantly lied in its response and failed to address any and all issues brought up in the complaint.  Business can refer to to my original complaint to remind itself of its failings and poor customer service.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

10/15/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Miracle Method came to our house three years ago to refinish the tile wall in the bathroom. A year and a half later a small area began to "crack" and eventually the adhesive failed and we were left with an area of the original tile visible. Last year this occurred in another area on the same section of wall. We are very disappointed with the quality of the product or the refinishing itself, whichever has caused the aforementioned problem.

Desired Settlement: There is no specific outcome expected as repair would not be possible with two babies in the house and the integrity of the product/service in question. A refund would be acceptable, however, I doubt Miracle Method would provide a refund without an attempt to repair. Therefore, I am unsure as to how this could be resolved for me and disappointed that it cannot be made right. Hopefully others could at least be spared the experience we have had with Miracle Method's service and product.

Business Response: We are sorry to hear about the problem that Mrs ****** is having with our work. From the description given, this is covered under our warranty. Refinishing is an exacting trade; one can get 9 out of 10 things right but still have finish lift. There is also no way to test an applied finish but through the wear and tear of everyday use. For all these reasons; that is why we always have had a five year warranty to protect the customer, which we have always scrupulously honored. Typically 5 years plus can be expected from our finish.

In a warranty situation such as Mrs ******'s, we would first razor off all loose finish, prepare affected areas, and refinish. The extent of the repair is determined when razoring off loose finish. If the razor cannot remove it, then the finish is solid.
Since 1981, Miracle Method has refinished many thousands of bathrooms like Mrs ******'s with excellent results and durability. When a job does not meet those standards, we want to return and make it right, as per the terms of our warranty. We recommend Mrs ****** to contact us directly so we can correct the problem.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved