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BBB Accredited Business since
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Miracle Method Surface Restoration offers repairing and refinishing of porcelain, enamel and fiberglass surfaces. They specialize in bathtubs and sinks, kitchen counter tops, and tile walls. Their method provides a safer alternative to the more commonly used acid etching.
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A BBB Accredited Business since
BBB has determined that Miracle Method of Providence meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Miracle Method of Providence include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
The license number is 15058.
Type of Entity
Corporation Miracle Method of Providence is a Franchise business of Franchisor Miracle Method Surface Restoration - Franchise Headquarters
Business ManagementMr. Thomas Kaine, President Mrs. Christine Kaine, Administrator
Number of Employees
BATHTUBS & SINKS-REPAIRING & REFINISHING KITCHEN REMODELING BATHROOM REMODELING HANDICAPPED/DISABILITY DESIGN All Other Specialty Trade Contractors (NAICS: 238990)
Hours of Operation
|M||:||7:30 AM - 4:00 PM|
|T||:||7:30 AM - 4:00 PM|
|W||:||7:30 AM - 4:00 PM|
|Th||:||7:30 AM - 4:00 PM|
|F||:||7:30 AM - 4:00 PM|
Method(s) of PaymentPersonal Checks
Service AreaMiracle Method of Providence provides their services in CONNECTICUT , MASSACHUSETTS & RHODE ISLAND.
Industry Tips27 Questions For Home Owners Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
35C Oakdale Avenue
Johnston, RI 02919 (401) 751-0487 (401) 751-0497 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (401) 751-0497(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: This company resurfaced a bathroom tub - and did the job adequately. The worker who did the job failed to return a key to the home after completion of the job. I called the company the day after to inquire about this and was told I would be getting a call back. No call came for over a month. Suddenly an invoice was sent with a past due sticker on it. Upon calling the company again, the husband and wife (owners?) staff members proceeded to yell at me for thinking that their employee took the house key with him. I asked for them to pay for the installation of a new lock on the front door - the gentleman sneered at the request. Besides being unprofessional and unethical behavior, this company takes no responsibility for its employees mistakes.
Desired Settlement: Locksmith of my choosing to come and replace front door lock.
We handle homeowner keys on a daily basis in the manner directed by the customer. Our technician placed the key in the mailbox as expressly directed by *** ******. There is no doubt about this. We have no interest in collecting customer keys; nor are we cavalier in the handling of same. We have absolutely no control over what happened to the key, after we left the premises.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
Business Response: Please refer to my response to original complaint, as we have nothing further to add.
Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint. Business has blatantly lied in its response and failed to address any and all issues brought up in the complaint. Business can refer to to my original complaint to remind itself of its failings and poor customer service.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: Miracle Method came to our house three years ago to refinish the tile wall in the bathroom. A year and a half later a small area began to "crack" and eventually the adhesive failed and we were left with an area of the original tile visible. Last year this occurred in another area on the same section of wall. We are very disappointed with the quality of the product or the refinishing itself, whichever has caused the aforementioned problem.
Desired Settlement: There is no specific outcome expected as repair would not be possible with two babies in the house and the integrity of the product/service in question. A refund would be acceptable, however, I doubt Miracle Method would provide a refund without an attempt to repair. Therefore, I am unsure as to how this could be resolved for me and disappointed that it cannot be made right. Hopefully others could at least be spared the experience we have had with Miracle Method's service and product.
We are sorry to hear about the problem that Mrs ****** is having with our work. From the description given, this is covered under our warranty. Refinishing is an exacting trade; one can get 9 out of 10 things right but still have finish lift. There is also no way to test an applied finish but through the wear and tear of everyday use. For all these reasons; that is why we always have had a five year warranty to protect the customer, which we have always scrupulously honored. Typically 5 years plus can be expected from our finish.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved