10/19/2015 I regret not reading the reviews before hiring this business. the worse customer service we have ever endured. Did wrong by our home and now is costing us much more to replace a floor that we did not intend on replacing. Paint spilled all over the floor, he came back and scraped it and now its jagged and uneven.the flooring is uneven coloring now and it is BLACK....the owner is trying to tell me its gray but its BLACK. I know my own flooring.....He will not work with me. I am so unhappy . DO NOT USE this business. They are aweful.. my 2 sister in laws were calling him and we urged them not to. lesson learned for us. NEVER go wtih a business before reading reviews. OUR BAD.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by David on 10/19/2015 | Submit a Customer Review
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10/3/2015 We used this company for 2 bathrooms. first bathroom paid 900 plus and the second bath, 499. The quote we were given by ****** we were told this job.takes 3 full days.....more like 3/4 day and he came back second day and left the plastic up around my window for me to remove leaving the tape all.over my woodworking.for me to.still have to scrape off. The paint was on my floor and there are small drip marks left from a patching they had to do when they took down my toothbrush holder...its ok i can see it but i hope noone else can.. that was all fine and good and decided to ask them to come to.our second bathroom...I do not complain much and i liked it enough to overlook the small blips...the second bath...this was a total mess. I had to ask them to come back and fix the paint that was on my floor all around the room and he came back and made it worse. The owner *** finally came out and tried blaming the grouting as to why 1 inch of paint was scattered all over and around the edging. He told me the only way to fix this was to.grind out the grout and regrout....I agreed and thanked him and told him I appreciate him making right by this obvious mess and his response was ....."I'm sure you are " and left abruptly. When the day came to fix this error he brought his helper who was very nice and polite and *** left. His helper did not grout....instead they brought paint thinner and a scraper and scraped for 3 hours. It now looks like gray dust instead of black grouting like it should and the paint line is now jagged. I like the paint job however the mess that was/is on my floor grout line left us with a bad taste. There is now white chips of paint remnants left and it looks plain ol bad. ....****** is a good salesman. But don't listen to his lies. *** is rude. And the nice women on the phone truly is nice. Polite and treats you like a person and not an idiot. It's too bad because they came recommended . Their business will not be repeated and I will not pass their name on. As a business owner myself I would never ask a business to come back for no reason. Time is money and I would never blame the customer as to why I made a mistake myself. However this is what *** did. Blamed my flooring as to why his paint line that clearly leaked under the plastic is what really happened and I find it unprofessional...... Miracle Method Surface Restoration - Johnston, RI, United States. See the difference in grout colors now? Looks dirty and what's sad is....this bathroom is the one everyone uses. First seen. See the difference in grout colors now? Looks dirty and what's sad is....this bathroom is the one everyone uses. First seen. See the difference in grout colors now? Looks dirty and what's sad is....this bathroom is the one everyone uses. First seen. Miracle Method Surface Restoration - Johnston, RI, United States. Yes this was fixed.....according to Miracle method lol would you pay for this? Yes this was fixed.....according to Miracle method lol would you pay for this? Yes this was fixed.....according to Miracle method lol would you pay for this? Miracle Method Surface Restoration - Johnston, RI, United States. Paint all over the wall and it's cracking.....it LOOKS painted....499 for a small lavette....not worth it.... Paint all over the wall and it's cracking.....it LOOKS painted....499 for a small lavette....not worth it.... Paint all over the wall and it's cracking.....it LOOKS painted....499 for a small lavette....not worth it....if you go to **** you can see the photos i posted. Speaks for itself.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by kimberly d. on 10/3/2015 | Submit a Customer Review
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Comment from the Business The reason the finish flowed under the tape line is because the floor grout is not flush to the floor tile, but instead goes up the wall approximately 1/4" in an uneven line. This causes gaps for the finish to flow under the masking tape. ****** is not a salesman, but one of my senior techs who helps out with job estimates when my backlog is too great. He did not notice this condition when we bid job; an honest mistake, but certainly not a liar. To remedy this problem we painstakingly scraped our finish off the top of the existing grout. This exposed the original color of the grout, which is grey, not black. by on 10/5/2015

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1/3/2014 Anyone else, like me, who has had a negative experience with this business - you can also let the corporate office know: Miracle Method Surface Refinishing National Office: 800.444.8827 www.miraclemethod.com The business' response to my complaint was a blatant lie. Never bothered to get in touch with me after the job. Poorest customer service I have ever experienced.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Meadow on 1/3/2014 | Submit a Customer Review
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11/19/2013 Poor customer service. Incredibly rude and unwilling to correct mistakes.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Meadow on 11/19/2013 | Submit a Customer Review
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3 people found this review helpful .