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BBB Accredited Business since

Randolph Savings Bank

Additional Locations

Phone: (877) 963-2100 Fax: (781) 573-1328 View Additional Phone Numbers 129 N Main St, Randolph, MA 02368

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Randolph Savings Bank is engaged in various phases of banking services, such as deposit accounts, various consumer loans, small business loans and mortgages.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Randolph Savings Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Randolph Savings Bank
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: August 01, 1924 Business started: 01/01/1851 in MA Business incorporated 01/01/1851 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Banks
1000 Washington St, 10th Floor, Boston MA 02118
Phone Number: (800) 495-2265
Fax Number: 617) 956-1599

Type of Entity


Business Management
Mr. Philip J. Carnevale, CFO Ms. Maria Urdi, VP Audit, Compliance & CRA
Contact Information
Principal: Mr. Philip J. Carnevale, CFO
Principal: Ms. Maria Urdi, VP Audit, Compliance & CRA
Number of Employees


Business Category

BANKS Commercial Banking (NAICS: 522110)

Hours of Operation
M: 8:30 AM - 6:00 PM
T: 8:30 AM - 6:00 PM
W: 8:30 AM - 6:00 PM
Th: 8:30 AM - 6:00 PM
F: 8:30 AM - 6:00 PM
S: 8:30 AM - 1:00 PM
Su: Closed
Industry Tips
Choosing a Bank Home Equity Loans

Customer Review Rating plus BBB Rating Summary

Randolph Savings Bank has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Randolph Savings Bank
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart