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BBB Accredited Business since
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Cambridge Trust Company offers complete banking and mortgage services to individual and commercial clients. The company provides automobile, personal and homeowners loans as well as first and second mortgage programs to their customers. Personal savings, checking accounts and investment programs are also available. All Trust Department Services are available. The company was established and incorporated in Massachusetts in 1891. The company employs 175 people. Mr. Joseph V. Roller, II is the President and CEO of the company. Any questions or problems may be directed to the attention or Mr. Roller.
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A BBB Accredited Business since
BBB has determined that Cambridge Trust Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cambridge Trust Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Division of Banks
1000 Washington St, 10th Floor, Boston MA 02118
Phone Number: 617-956-1500
Type of Entity
Business ManagementMr. Joseph V. Roller II, President
Number of Employees
BANKS Monetary Authorities-Central Bank (NAICS: 521110)
Service AreaCambridge Trust Company provides their services in MASSACHUSETTS.
Industry TipsChoosing a Bank Home Equity Loans
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I sold my home and fully paid off loan on 6/8/2012, it was *** **** from closing attorneys office to Cambridge Trust on 6/7/2012, overnight. They received it on 6/8/2012, howver still charged me interest until 6/12/2012, on a loan that was already fully paid back!!!
Desired Settlement: I would like my refund for my interest that was accured from 6/8/2012 - 6/12/2012
July 13, 2012
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved