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BBB Accredited Business since
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LaPatisserie, Inc., 1-800-Bakery.com, is a bakery and web business. The company offers a variety of bakery and gift items. All items are provided in the retail store and via the web.
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A BBB Accredited Business since
BBB has determined that 1-800-Bakery.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for 1-800-Bakery.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Stephen Pazyra, President
Number of Employees
BAKERS-RETAIL BAKERS-PASTRY SHOP ONLINE & INTERNET SHOPPING GIFT SHOPS CATERERS CANDY & CONFECTIONERY-RETAIL Baked Goods Stores (NAICS: 445291)
Products & Services
1-800-Bakery.com offers the following product(s): Bread, Pasteries
Method(s) of PaymentCash
Alternate Business NamesLaPatisserie
Industry TipsFive Steps to Building an E-Commerce Site - Video Online Shopping Online Shopping - 5 Tips - Video Read Before You Sign
30 Church St
Winchester, MA 01890 (781) 721-1655 (781) 729-9441 (978) 475-4445 Directions
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Additional Phone Numbers
- (781) 721-1655(Phone)
- (978) 475-4445(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I ordered a cake on December 10th, 2012 and I was suppose to receive the cake on December 28th for my boyfriends surprise party the next day. The cake did not arrive and I had to spend money on a new cake. No notice or tracking information was given to inform me the cake would not arrive on time. They had no customer service on the weekend, so I had no idea what was going on until Monday. I spoke with a Customer Service representative at 1-800 Bakery and she told me they could not issue me a refund since the cake was not delivered due to bad weather conditions. Customer Services said they would send out a new cake and I would receive it on Wednesday, however I was going to be on vacation and had no use for a cake anymore. Not only did I not receive my cake on time, but I never received the first cake at all...which was supposedly already on the way. Customer Service said they they were being "more than fair" issuing me a store credit. I don't think it was MORE than fair since I never received a cake in the first place and since the cake was for a special occasion that had long past. The store credit that they promised didn't arrive, so I had to call back 2 times. Then they issued me a credit of $0.00, so I had to call again. I am very disappointed in their customer service. I have wasted so much time trying to figure out how to get a refund. The cake was for my boyfriends surprise party which has come and gone already. I have no use for a store credit to 1-800 bakery as I will not be using their services in the future. I never received a product and therefore deserve a full refund.
Desired Settlement: I want a refund back to my paypal account for the full amount.
Here is the information regardìng the Order #***** for ***** *******.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved