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LaPatisserie, Inc., 1-800-Bakery.com, is a bakery and web business. The company offers a variety of bakery and gift items. All items are provided in the retail store and via the web.
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A BBB Accredited Business since
BBB has determined that 1-800-Bakery.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for 1-800-Bakery.com include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Stephen Pazyra, President
Number of Employees
BAKERS-RETAIL BAKERS-PASTRY SHOP ONLINE & INTERNET SHOPPING GIFT SHOPS CATERERS CANDY & CONFECTIONERY-RETAIL Baked Goods Stores (NAICS: 445291)
Products & Services
1-800-Bakery.com offers the following product(s): Bread, Pasteries
Hours of Operation
|M||:||10:00 AM - 5:00 PM|
|T||:||10:00 AM - 5:00 PM|
|W||:||10:00 AM - 5:00 PM|
|Th||:||10:00 AM - 5:00 PM|
|F||:||10:00 AM - 5:00 PM|
Method(s) of PaymentCash
Alternate Business NamesLaPatisserie
Industry TipsFive Steps to Building an E-Commerce Site - Video Online Shopping Online Shopping - 5 Tips - Video Read Before You Sign
30 Church Street
Winchester, MA 01890 (781) 721-1655 (978) 475-4445 (800) 287-9870 Directions
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Additional Phone Numbers
- (781) 721-1655(Phone)
- (978) 475-4445(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a specific cake for my fiancé's birthday party for 2/28/2015: One Black Forest Cake for $48.95, plus the overnight delivery cost of $35.45, for a grand total of $84.40. I received the cake today, and it was wrong- it was a Black and White cake, which he hates.
Desired Settlement: I want the Black Forest Cake by 2/28/2015, and I should NOT have to pay for this cake or the previous cake. I have many people coming to this party, and I will let them know about this company's error if I am not satisfied with the results. I want a refund and a replacement. This is ridiculous!
Business Response: Sorry, for the long delay in responding. My 90 Father-in-law has been very sick. My staff ***** handled this order and customer was happy and thanked her. We sent a new cake out Next Day Air Saturday Delivery so the cake arrived before the party. ~ *******
Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, ****** **********
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a cheesecake from this company, did not get what ordered, I got some kind of pie, maybe it was the cheesecake not sure because it was all crumpled up when received, very poorly packed. I emailed no response, I called and was offered a refund or replacement never got the refund I asked for or a replacement.... I called again was told a supervisor would call me, never got the call and so emailed again still nothing from the company
Desired Settlement: I want a refund!!!
Business Response: As the *** record shows the customer was not at address to receive the package. Then on Monday she refused the package, never opened it. We said we would refund her money and have tried. She used ****** but there is not record under her name ***** ******* in ******. Tried contacting to email **********@hotmail.com. Please have her email directly to *******@1-800-bakery.com . I have just looked further into this and see that she changed from ****** to a credit card. We have to call Authorize.net and do the refund. This will be done by 11/12 and credit of $82.95 will be refunded. 07/14/2014 12:20 P.M. The receiver does not want the product and refused the delivery. Taylor, PA, United States 07/11/2014 1:08 P.M. The receiver was not available at the time of the first delivery attempt. A second attempt will be made. United States 07/10/2014 4:12 P.M. Order Processed: Ready for ***
Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #********. Please add your rejection comments below. *** actually never showed up, I did not miss it. On Monday I rejected because the cake was no good obviously. I also did NOT use ******. I charged my credit card. Which you first tried to charge 8 thousand. And it was rejected. I emailed several times about the damaged cake that was poorly Packed. No responses. I have my email connected to my phone. So there is no way I missed any emailed. Because I get the newsletter and the invoice. Regards, ***** *******
Business Response: Hi ***** I am issuing you a full refund of $82.95 on your card. You should see it in 72 hours. Sorry for problem, **** *****