Business ProfileforChips Transport Service

On 9/13/22 I arranged to have our new 2022 SUV which was purchased on 10/16/22 picked up in ******** ** and delivered to our home in ****** *******, and paid in full the amount in advance of $1375.00. We paid the driver an additional $50 in cash. When they picked up the car they did an extensive look for damages. he took pictures which did not show any chip and took the car. When it was delivered to ******* it had a shattered window and could not be driven which meant we did not have a vehicle to drive for 5 days. We contacted ******************* at Chips and explained the situation, he said it was our issue because the window was chipped when they picked it up. The company that delivered the car indicated we should look at the updated copy of the contract he received because it was changed from the contract we sighed when the car was inspected at our house, there was no indication of a chip. We believe that while in transport from our home to the chips transport location in ******* the window was damaged. We understand these things happen but do not place blame on the customer you are servicing. ************ refused to return our calls and signed for a certified letter we sent him asking to contact us to discuss this issue. He has not responded. We have worked with Chips transport several times and have given their business name to many friends who have used them. I feel that this is not the way to treat a loyal customer and said that in the letter. I would appreciate you to intervene our my behalf because of the lack of courtesy and communication we have experienced..I have copies of the contract(s) and also the letter I sent but I do not know how to upload them if you need them.I look forward to hearing back from you Thank you,***************************