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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Downeast Glass, Inc. specializes in glass replacement. The business services include but are not limited to auto glass, commercial glass, residential glass, overhead doors, blown-in insulation, and custom blinds and shades.
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A BBB Accredited Business since
BBB has determined that Downeast Glass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Downeast Glass include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Brian Cundiff, President
Number of Employees
AUTO REPAIR - WINDSHIELD, GLASS SHOPS DOORS - INSTALLATION WINDOWS & DOORS - INSTALLATION & SERVICE GLASS, MIRROR & SCREEN COMPANIES DOORS - COMMERCIAL FIRE DOORS & SHUTTERS FIBERGLASS - BATHTUBS & SHOWERS WINDOWS-INSTALLATION & SALES STORM WINDOWS & DOORS GLASS-AUTOMOBILE MIRRORS WINDOWS-REPLACEMENT GARAGE DOORS- INSTALLATIONS & REPAIRS GLASS-REPLACEMENT & REPAIR GLASS-REPAIR STORM WINDOWS & DOORS-REPAIR Automotive Glass Replacement Shops (NAICS: 811122)
Service AreaDowneast Glass provides their services in MAINE.Downeast Glass provides their services in BELKNAP County NH, CARROLL County NH, HILLSBOROUGH County NH, MERRIMACK County NH, ROCKINGHAM County NH, STRAFFORD County NH.
Alternate Business NamesDowneast Glass, Inc.
Industry Tips27 Questions For Home Owners Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Finding a Reliable Automobile Repair Shop - 5 Tips - Video Read Before You Sign Windows
93 Us Highway 1
Baring, ME 04694 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 424-0554(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Windshield on my 2010 ****** ***** was replaced by Downeast Glass. The metal around the glass is now rusting all the way to the roof. I would like to be contacted on this matter. Down East Glass is telling me I must take it to have it repaired at a auto body shop owned by the same owner as Downeast Glass.
Desired Settlement: Downeast Glass pays to have my truck repaired at a auto body shop of my choosing.
Regarding Mr. *****’s complaint, I offer the following: Early in 2011, my company replaced the windshield in Mr. *****’s vehicle. Last month, Mr. *****, brought his vehicle by my shop to point out a potential rust occurance on the roof. ***** *****, our operations manager, asked Mr. ***** to obtain several quotes on repairing the damage from body shops of his choice. In subsequent conversation between myself and ***** *****, I identified that in my 20 years experience, I have never seen a situation where rust would occur and asked ***** to take a closer look. We asked Mr. ***** to take his vehicle to *****’s Auto body in ****** for inspection and to receive an estimate of repair. Mr ***** is under the impression that these two business share the same owner. This is inaccurate. Our sole intent was to have this vehicle inspected by the firm in our region with the most expertise. As it turns out, the rust was In fact related to the work we performed. Mr ***** has taken the vehicle to a body shop of his choice and the repairs are complete at no cost to Mr. *****. During this course of events, we kept very clear communication with Mr. ***** and had a positive resolution of this situation in mind.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint. In fall of 2011 I contacted Downeast Glass and had them
In fall of 2011 I contacted Downeast Glass and had them
BBB's Final Determination: Consumer accepted resolution offered by the business.