Are You the Business Owner of Sounds Around Town ?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Sounds Around Town is a full service automobile electronics sales and installation company. We sell and install Car Stereos, Alarms, Remote Car Starters, Mobile Video, Amplifiers, Speakers, IPod adapters, Navigation units, etc. We specialize in on-site installations in the Boston Metro area meaning, we come to you to do the install. With 20 years experience in selling and installing car audio, video, security, and remote starters, we can install, repair, troubleshoot and fix anything auto-electronic.
Request a Quote
A BBB Accredited Business since
BBB has determined that Sounds Around Town meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sounds Around Town include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. David A. Lania, Owner
Number of Employees
AUTOMOBILE RADIOS & STEREO SYSTEMS SALES & SERVICE RADIO COMMUNICATION EQUIPMENT & SYSTEMS AUTOMOBILE ACCESSORIES STEREOPHONIC & HIGH FIDELITY EQUIPMENT-DEALERS & SERVICE General Automotive Repair (NAICS: 811111)
Products & Services
Sounds Around Town sells the following brand(s): Alpine, Audiovox, DEI, JL Audio, JVC, Pioneer, Prestige/Pursuit, Sony
Sounds Around Town offers the following product(s): 1 and 2 Way Remote Car Starters, Amplifiers, Car Stereos, DVD Players, Flip Down Roof Monitors, In-dash Navigation , Ipod/Aux adapters, Mobile Video Including Head Rest Monitors, Speakers
Hours of Operation
|M||:||9:00 AM - 7:00 PM|
|T||:||9:00 AM - 7:00 PM|
|W||:||9:00 AM - 7:00 PM|
|Th||:||9:00 AM - 7:00 PM|
|F||:||9:00 AM - 7:00 PM|
|S||:||9:00 AM - 7:00 PM|
|Su||:||11:00 AM - 6:00 PM|
Method(s) of PaymentCash
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
352 Proctor Ave
Revere, MA 02151 (781) 710-8188 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Negligence in removing auto radio resulting in damage to my 2005 ********. Dealer estimated damage at $2,000.00. Written estimate can be generated by Dealer for $50 fee paid to Dealer by Seller. Paid Business $65.00 for removal. This is a contract and tort issue. Sent business 93A demand letter by certified mail which was rejected and returned by post office to Consumer.Next step suit in **** District Court for treble damages under Mass General Law Chapter 93A. Although this Consumer is a Lawyer and can and will sue in Small Claims Court, for the full extent of his damages,the Comsumer has bent over backward to settle this controversy for $300.00 which includes monies paid Seller and parts paid to 3rd parties by Consumer.
Desired Settlement: $300.00 refund or law suit for $6000.00 treble damages under Mass General Law, Chapter 93A, plus Attorney fees. Consumer shall not wait any longer to settle this matter beyond this Complaint. Consumer has been more than accomodating in accepting the balance of the loss. The Business has been uncooperative from the beginning. If Business refuses to settle ,please advise accordingly. Thankyou. Atty. ****
On Wednesday January 4, 2012 I had a 1 o'clock appointment to travel to the customers house and remove and inspect his stock radio on a 2005 ********. The charge was to be $65 for the first hour which included removing the radio, disassembling it and diagnosing the problem. At that point if it wasn't something simple then I would give the customer a quote to fix it. He could then decide if he wanted me to go forward with it or not. When we both entered the car, he sat