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Sounds Around Town

Phone: (781) 710-8188 352 Proctor Ave, Revere, MA 02151 http://www.trustthisbiz.com/sounds_aroundtown

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Description

Sounds Around Town is a full service automobile electronics sales and installation company. We sell and install Car Stereos, Alarms, Remote Car Starters, Mobile Video, Amplifiers, Speakers, IPod adapters, Navigation units, etc. We specialize in on-site installations in the Boston Metro area meaning, we come to you to do the install. With 20 years experience in selling and installing car audio, video, security, and remote starters, we can install, repair, troubleshoot and fix anything auto-electronic.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sounds Around Town meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sounds Around Town include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Sounds Around Town
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

top
BBB file opened: May 15, 2009 Business started: 02/01/2006 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. David A. Lania, Owner
Contact Information
Principal: Mr. David A. Lania, Owner
Number of Employees

1

Business Category

AUTOMOBILE RADIOS & STEREO SYSTEMS SALES & SERVICE RADIO COMMUNICATION EQUIPMENT & SYSTEMS AUTOMOBILE ACCESSORIES STEREOPHONIC & HIGH FIDELITY EQUIPMENT-DEALERS & SERVICE General Automotive Repair (NAICS: 811111)

Products & Services

Sounds Around Town sells the following brand(s): Alpine, Audiovox, DEI, JL Audio, JVC, Pioneer, Prestige/Pursuit, Sony

Sounds Around Town offers the following product(s): 1 and 2 Way Remote Car Starters, Amplifiers, Car Stereos, DVD Players, Flip Down Roof Monitors, In-dash Navigation , Ipod/Aux adapters, Mobile Video Including Head Rest Monitors, Speakers

Hours of Operation
M: 9:00 AM - 7:00 PM
T: 9:00 AM - 7:00 PM
W: 9:00 AM - 7:00 PM
Th: 9:00 AM - 7:00 PM
F: 9:00 AM - 7:00 PM
S: 9:00 AM - 7:00 PM
Su: 11:00 AM - 6:00 PM
Method(s) of Payment
Cash
Personal Check
Business Check
Money Order

Customer Review Rating plus BBB Rating Summary

Sounds Around Town has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 352 Proctor Ave

    Revere, MA 02151 (781) 710-8188

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Complaint Detail(s)

7/27/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Negligence in removing auto radio resulting in damage to my 2005 ********. Dealer estimated damage at $2,000.00. Written estimate can be generated by Dealer for $50 fee paid to Dealer by Seller. Paid Business $65.00 for removal. This is a contract and tort issue. Sent business 93A demand letter by certified mail which was rejected and returned by post office to Consumer.Next step suit in **** District Court for treble damages under Mass General Law Chapter 93A. Although this Consumer is a Lawyer and can and will sue in Small Claims Court, for the full extent of his damages,the Comsumer has bent over backward to settle this controversy for $300.00 which includes monies paid Seller and parts paid to 3rd parties by Consumer.

Desired Settlement: $300.00 refund or law suit for $6000.00 treble damages under Mass General Law, Chapter 93A, plus Attorney fees. Consumer shall not wait any longer to settle this matter beyond this Complaint. Consumer has been more than accomodating in accepting the balance of the loss. The Business has been uncooperative from the beginning. If Business refuses to settle ,please advise accordingly. Thankyou. Atty. ****

Business Response: On Wednesday January 4, 2012 I had a 1 o'clock appointment to travel to the customers house and remove and inspect his stock radio on a 2005 ********. The charge was to be $65 for the first hour which included removing the radio, disassembling it and diagnosing the problem. At that point if it wasn't something simple then I would give the customer a quote to fix it. He could then decide if he wanted me to go forward with it or not. When we both entered the car, he sat
in the drivers seat and I in the passengers seat. Before I even got started he asked me if I knew what "this is" pointing to a little hole in a small panel near the drivers armrest. Normally that's were the ride control switch is if the vehicle has
that option (refer to figure A step 2). But since it was broken off before he bought it he wasn't sure if he had it or not. Well it just so happens that the little panel with the hole in it (step 2) has to be popped out because there are two screws behind it to remove the panel in front of the radio. Normally I use a special tool and it very easily comes out. But in this case it didn't want to come out. So I told him in order to get the radio out this switch panel (which was already broken and inoperable) has to be removed to access the two screws behind it. The only way to remove it would require a bit of force which could break it. He said "well the switch is already broken so what's the difference"? So he gave me the go a head
to do it. I pried it off with my tool and and upon examining it I could see the tell tail marks of dried Superglue which is a hard whitish residue around the edge of the piece and that was why it was so hard to get out. Someone had previously broke it and tried using superglue to fix it. So I showed it to him and we continued on with the removal which went fairly easy after that. Once I had the trim piece off (figure A step 4) I unscrewed the radio and noticed that the heater controls were being held together with Hot Glue, again it was easy to see the bead of dried glue around the controls but it was still holding it together. Once the radio was out I noticed markings on the radio by a technician from a previous repair and showed my customer that this radio has already been repaired. Anyway, I disassembled it, diagnosed the problem as a bad laser assembly and told him it wouldn't be worth it to fix. I could put a brand new radio in for about $200 including
parts and labor while the repair would be around $300. He then said that he wanted to keep it "stock" looking which is what a lot of ******** owners want to do. "No problem" I said, the best thing for you to do is to check on eBay because
I know you can get a stock radio that someone has removed from their car for around $50. The gentleman said he was having some problems with his daughter and someone just broke into his house, plus he seemed like a nice elderly gentleman so I figured I would try and help him save some money. He thought is was a good idea and we agreed that when he got the new radio he would call me and I would come down and re-install it. In the mean time he asked me to
leave the trim panel on the garage floor so I wouldn't have to put it back together now only to have to take if off again when the new radio arrived. That made sense to me although most of my customers have me put it back together right
then so they don't have to look at a big hole in their dash when waiting for a radio. So I didn't think anything of it. He then sent his wife to the atm machine to get the $65 to pay me. It took her around 15 minutes or more to get back since
she was on foot. So while we were waiting we were talking, having a good conversation and so forth. Never was there any negativity towards me and he was very satisfied with the job that I did. I started to write him up a receipt and at that point he said "that's alright I don't need a receipt". That made me feel a little uncomfortable almost like we was doing it on purpose and I got a strange pit in my stomach. Anyway I told him "that's ok I always give a receipt no matter how
small a job is" which is what I do. We said our goodbyes and I left.   Then on or around Feb 1 2012 a mail man came to the door and said he had a certified letter for me. I wasn't home yet and my wife accepted the letter. She asked the post man if she "had to sign anything?" and he said "no, you're all set". In that letter my customer states "he brought the car to ***** ***** Dealership in ****". He then goes on to say that they offered him a refurbished radio and they could install it too. So he took them up on the offer. When he got the car back the service manager said they did the best they could but the trim piece did not fit right because it had been "destroyed" in the removal process and would cost $2000 to fix. Now first of all he broke our verbal agreement by taking the car elsewhere when we agreed with a hand shake that I would reinstall it. I know for a fact that I did not break any of the things that they allege. There was previous damage to the vehicle before I even touched it. But none of the clips were broken. The only main issues were the previously broken switch that I had to forcefully remove because it was SuperGlued back together and the heater controls had hot glue all over it but it was still intact. And I showed it to the customer as we went along while he was sitting next to me in the drivers seat. The way I left the vehicle I could have reinstalled the new radio and put everything back together perfectly in approximately 20 minutes. And I could prove the prior damage just by looking at the parts that were glued together. Back to the dealership, It doesn't make sense to me that they would deliver the car to the customer not done right without telling him prior to completing it that there was $2000 worth of damage. Every dealership I've ever been to even for something as simple as an oil change checks the car over and before even beginning any work tells me I need this, that and the other thing which will cost x amount of dollars. And the other thing I know about dealerships, having had so many of them for customers in the last 20 years or so is that they won't install broken parts. And the few that do still get the customers prior approval before doing so. But I'm not saying I'm perfect or not willing to compromise being that "the customer is always right". That's why from the beginning I wanted to come see the car and in good faith I was even willing to pay for the ride control switch. Even though it was already inoperable, superglued in there and with the customers prior approval to break it further to get it out. At first I was upset with the dealership and not my customer because dealerships do this kind of stuff all of the time. Most dealership mechanics don't replace radios very often and this is the reason why I install radios, alarm and remote starters and all other sorts of electrical equipment for them. It's because I do it every day and they don't. So I was pretty confident that the dealership broke it when trying to reinstall it and I was ready to go to court over it. But then in another letter from my customer after I told him I could prove that I didn't do it with the tell tale glue marks on the various pieces, he then changed his story and said "I saw you break it with the positive traction of your screw gun" which is 100% a lie. So then I come to find out that the service manager at ***** ***** is a personal friend of his. Anyway he twisted around everything I wrote which I would expect from a lawyer and tried to make everything about my response time. If you look at the actual timeline you will see that he did not give me the 30 days I am entitled to respond and filed the report with the BBB 2 days early. It might not seem like much but when you're working 7 days a week during your busiest time of year, not to mention family issues and my lawyer who didn't call me back until the very end, you can see why one man would be a little short on time. But I did respond several times prior and asked to come see the vehicle, he denied me every time. My lawyer said I should pay him and that he's trying to use the legal system to bully me and I agreed. Then at the last minute he change it from $2000 to $300. Well even though I don't feel I am responsible for any damage my lawyer then advised me that by the time I get done with lost wages and paying my lawyer for going to court and fighting this bully, it would be much cheaper to pay him the $300. And that's what I did. I felt I had to get my story out so that maybe I can save at least one person from falling into the trap I did. There are a lot more details to the story that I would like to get out, but now I'm just looking forward to getting a good nights sleep..