Business ProfileforMcGee Pre-Owned Super Store

On Februrary 21, 2022 I purchased a 2017 *** X5 SUV for $52,000 from H3238353731****3836H Pre-Owned H3135353433**3235**36Hstore located at *********************************** in ********, **. I had been driving the car when all of a sudden the engine began to run rough. The engine was not shifting into gear, as if the engine was misfiring. The car shook violently and the engine was skipping. Obviously, something was wrong with the car engine. The car has a 30-day warranty for any repairs since it was a used car. This happened within days of owning the car. I had the car towed to H3238353731****3836H in Pembroke where the dealer said it would be repaired since it is under warranty at no cost. Turns out, the car needed a new engine. So I was sold a car with a bad engine. The dealer said that they would repair the car with a new engine in two weeks, per the General Manager, ****. Every week I would call the dealership and they would say it&#**;s being worked on and the car would be ready in two weeks. That would be the standard response every time I called. Then the response from the mechanic would be "waiting for a part" or "still working on it." There was always an excuse for why the car was not repaired timely. It does not take 3 months to replace a car engine. It&#**;s inexcusable. If they don&#**;t have the mechanics to do the job, then they need to send it to a *** dealership to get the job done at their expense since the car is under warranty. In the interim, the dealership never offered a rental car while the *** was being repaired. Nor a compensation for the car payments made for a car that sat idle for 3 months. My monthly payment for the car is $860. For the inconvenience and time of this repair and the zero customer service assistance from the dealership - the dealer should have offered in "good faith" to make car payments. That would have been an incentive from them to get the job done in a timely fashion. As of today, the car is still at the dealership getting repaired.