BBB Accredited Business since
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J.D. Byrider sells used cars and light trucks. The business states financing is available through CNAC.
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A BBB Accredited Business since
BBB has determined that J.D. Byrider meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for J.D. Byrider include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Lance Vachon, President Mr. Brian Otasevic, Sales Manager
Number of Employees
AUTOMOBILE DEALERS-USED CARS FINANCING TRUCK DEALERS-USED
Service AreaJ.D. Byrider provides their services in MASSACHUSETTS.
Industry TipsBuying a Used Car Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign
635 Washington Street
South Attleboro, MA 02703 (888) 394-6227 (508) 761-1111 Directions
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Additional Phone Numbers
- (888) 394-6227(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: In February 2011 I purchased a 2002 **** ***** from JD Byrider in Attleboro, MA. When I purchased the vehicle I was informed that the only place that I could have the car repaired at a "discount" rate would be at the JD Byrider garage in Attleboro. At the time I lived in Westboro, MA so driving all the way to Attleboro for repairs was a bit of a hardship but they told me they were selling me a vehicle that would be in great condition "just like I went to any other dealership." This was according to the man named **** *******. JD Byrider said they wanted to help me get a good car so I could get back on the road after a recent and unfortunate repossession of my previous car after some serious financial setbacks due to no fault of my own. At any rate, life happens and my relationship breaks up and I'm forced to move out to western Massachusetts as I had no where else to go. I didn't drive my car much in that it wasn't demanding driving but in the year that I owned it I noticed a dramatic decrease in performance and by February 2011 a tensioner for my serpentine belt snapped out of nowhere requiring a major repair on the car. Being over 2 hours from JD Byrider I was forced to rely on a friend to help me fix the car. The dealership couldn't do it and it cost me money in parts, towing, and time off from work. Eight months, bringing us to now this past October, I begin to hear a terrible grinding noise while I'm driving. I'm not making a lot of money so I was going to wait until I got paid to have someone look at it at the end of the week but about 2 days later I'm driving the the car home from work and I nearly lose control of the vehicle as the back right passenger wheel nearly comes off as a bearing broke. Once again, I'm too far from JD Byrider to have them look at it so I have my boyfriend's family take a look and they had it towed to a local garage who were shocked at the state of the under side of the car. They saw half finished work on the shocks, the rear axle was damaged, the tie rods were ready to go, and the struts were all screwed up. To put it plainly, the mechanics were shocked that someone had sold me the car in the condition that it was in. I'd never had anyone else work on the car, all my oil changes were done by family members who knew what they were doing. No one could've done this amount of damage to the car. So the car was sold to me in that condition. What scares me is that I could've died if the wheel came off the car as I was driving 50 MPH at the time. I'm hoping that I was just a isolated incident because if JD Byrider in Attleboro is selling other people cars in this condition at regular dealer prices they ought to be investigated.
Desired Settlement: Ideally I would like the $1100 in repairs that I was forced to make on the car refunded since I had no ability to get the car from ***********, MA to Attleboro, MA as there is no towing coverage in the dealer warranty and I could not afford to get the car towed there as it close to 100 miles. The car was sold to me in terrible condition as observed by the mechanics at ******* in ***********, MA. (You can call **** and talk to him to verify the state of the car when the repairs began.) The stipulation that I would have to get the car to Attleboro from western MA in order to take advantage of a warranty to cover the repairs is ridiculous and I feel that since the condition of the car could have resulted in grievous bodily injury (possibly death), I'm asking that the repairs made by ******* be honored under the warranty that JD Byrider says they have which is supposed to be 24 months or 24,000 miles.
Thank you for contacting me regarding Ms. *******. First of all we sell nothing but 100% serviced and inspected vehicles here at JD Byrider. We have a 95% customer satisfaction rating. Ms. *******'s problems after almost a year of ownership are unfortunate and if she had contacted us we would have done whatever we could to make her happy including making arrangements to get her vehicle here. The unfortunate part is that she did not contact us. She bought her vehicle 2/5/2011 with 93,000 miles on it. It had just recently undergone $1165.00 worth of mechanical work to ensure it was in the best condition possible for sale, it was auto checked by experian and state inspected at time of sale. Her problems unfortunately have occurred since her purchase. Ms. ******* has never once brought this vehicle here for service or brought her issues to anyones attention here at the dealership. We are here to help all our customers in anyway possible but we cant help if we dont know the issue. After 8 months of ownership and mileage put on any car, issues sometimes arise. Our warranty is here to help with those issues assuming the items are covered items. Unfortunately the warranty does not cover after the fact repairs. Ms. ******* was well aware of this when she purchased her vehicle and also aware of her distance from the dealership. In the future we would be happy to make arrangements with Ms. ******* to handle her vehicle issues and since she is so far away, we would be happy to make arrangements with the Springfield Mass. JD Byrider. We always go above and beyond for our customers and Ms. ******* is no different. Communication with us is the key and we tell all our customers to call us if they have any issues.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
There was no damage to the vehicle after the fact. When the car was looked at by **** of ******* in ***********, MA he observed that the work done on the shocks were "half finished." He also observed extensive rot underneath the car along the struts, tie rods, and other structural areas. This is not damage caused by use of the car but by negligence on the part either the previous owner or the dealership in fixing the issue. I do not believe that I should be held responsible for the repairs and if so I will be contacting the attorney general to escalate this complaint. The point that I was very nearly in a car accident that could have cost me my life is no small matter here. I am extremely upset and the fact that I have been a good customer, I have a right to expect that my car is going to be safe and reliable for more than two years. A REPUTABLE dealership such as Honda would never have sold me a car that would have caused me this many issues in such a short amount of time and, in fact, I never had so many issues with my past cars.
I am sorry for the misunderstanding, "After the fact" repairs was referring to the warranty company not things that happened after you purchased the vehicle. They will not pay for repairs done elsewhere. This is clearly stated in your paperwork and is told to every customer at closing. At JD Byrider we specialize in getting you the financing that you cannot achieve elsewhere and servicing your vehicle in time of need. We do not build the vehicles and cannot predict when items will rot. If it were rotted at time of sale then it surely would not have passed state inspection. I am sorry for your troubles and understand your concern. We would be happy to try to find a solution for you if you would like to pursue all your options. Please call your sales manager, ***** ******** and he will be happy to try to get you into a different vehicle or at least explain your options. He can be reached at ************. Also, unlike you stated, we are a reputable dealership with thousands of happy customers. We take good care of our customers as you would have found out if you had called with your issues. This could have all been avoided. Again, please give ***** a call and we will do our best for you.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: *** ***** of **** has made a threatening phone call to inform me of a bounced payment (that was out of my control..bank account hacked) and the first I had heard of it. He left me a message on my work voicemail (that I have saved) threatening to take my car because I had not picked up the phone while I was in a meeting at work. This practice is completely unethical and unacceptable as a customer. If this ever happens, I will sue for damages of harrassment.
Desired Settlement: Phone calls of this nature are bullying and need to stop. I'm not dealing with the Mafia, it's a car dealership. The approach is unacceptable and the situation was never discussed prior to this harrassing phone call.
Business Response: In response to this complaint, this is not against JD Byrider. JD Byrider was the dealership Where Ms. ******* purchased her vehicle. **** is t.he bank that gave Ms ******* a loan. This is who her complaint should be against. This complaint was passed along to them with this response. Please take this complaint off Byrider. ****** *******, signed up with **** to have her payments automatic taken from her checking account through ***. On October 15th, and on October 21st we had that payment come back for ***. We tried to reach her by phone and she finally returned the call and came in a week later saying that someone had accessed her account without her knowledge and that she had to close that account. On November 21st she gave us a personal check to be cashed on November 29m for the upcoming payment and to start taken payments out again thru ***. I asked her if there was going to be any other problems with this account and she assured me that there wouldn't be. That check came back for ***. I tried to reach her and left her messages and she never returned my call. We ran both payments thru *** on December 10th with no problem. She still had not returned my phone calls and on January her payment came back again for ***. Once again I called her she did not return my call. That’s when I left her two messages telling her if she did not return my calls this time, that she would be in jeopardy of losing her vehicle. She finally called me back on January l0th screaming and yelling saying that I had no right to leave her those two messages, that she has no control of her direct deposit when it goes on her account, and that she would be in on Thursday the she finally came in and paid on the 15th. Ms. ******* was told when she was given the loan that there was no tolerance for late payments. All we ask is for communication if there is a problem and she does not communicate. If Ms. ******* made her payments on time, she would never receive any calls from the bank. We have been very flexible with Ms. ******* but she needs to make her payments as agreed in her contract.
Consumer Response: I have the voicemails and phone calls recorded on my phone and this is completely unacceptable. They were threatening and unjust. There were NO two payments returned from the bank. *** from **** called me and apologized for his messages on my phone. That company has received EVERY payment from me on my car loan and I even pay more on my loan that my balance due. JD Byrider and **** are both responsible for this incident as I called them as well. I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
*** ***** apologized because she was upset and it was the right thing to do. Ms. ******* is mistaken about her bounced payments because we now have three which will be forwarded to you via fax. I dont know why she is denying this and why she put in the complaint in the first place. **** took a chance giving her a loan with her credit situation but we gave her the shot to rebuild her credit that no one else would. She was told when she bought the vehicle that there was little tollerance for late payments but that if she was going to be late, communication is the key. She does not call or even return calls when a payment bounces. If Ms. ******* pays on time, she will never be called and this relationship will hopefully get better.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved