Business ProfileforYork Ford, Inc.

We dropped off our vehicle Tuesday night. Around 3 pm on Wednesday had not heard a thing so called. Gentleman who answered asked who our service advisor was. We had no idea. Turns out it is *******************************. He says hang on. After 11 m minutes I hung up. Called back little later, was able to speak to ******************************* who said she has a technician looking at the vehicle now and will call me back. She did call back to say part must be ordered so vehicle will be there overnight. Long story short she calls us Thursday around 330. Says car is all set, she can take payment over phone and leave keys above visor. We show up about 615 pm, can not find car anywhere. A gentleman name ***** began to help with the search. After about 15 mins he discovered it is still being worked on and technician said he texted us. Yes, I looked at my phone and saw that he texted us at 619 pm. Says car should be done by 7pm. Disappointed and frustrated I said I have **** PASS please have the vehicle delivered to me tomorrow. 9am Friday ******************************* calls, as if all is well, and says hi I am finishing up your paper work, what time can you come to pick up the car!! I rehash what happened and she says The technician texted you. We will not be delivering your car. What a sweetheart she is.