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Saccucci Auto Group, Inc.

Phone: (401) 847-4737 Fax: (401) 847-4766 1350 West Main Road, Middletown, RI 02842 http://www.saccucci.com

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Description

Saccucci Auto Group, Inc. is a new and used car dealership.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Saccucci Auto Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Saccucci Auto Group, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Saccucci Auto Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 01, 1971 Business started: 01/01/1948 in RI Business started locally: 01/01/1948 Business incorporated: 01/01/1950 in RI
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Department of Business Regulation
1511 Pontiac Avenue, Cranston RI 02920
http://www.dbr.state.ri.us/divisions/commlicensing
Phone Number: 401-462-9500
Fax Number: 401-462-9532
RacingAthleticsInquiry@dbr.ri.gov
The license number is 79.

Type of Entity

Corporation

Business Management
Ms. Cora Saccucci, President
Contact Information
Principal: Ms. Cora Saccucci, President
Number of Employees

53

Business Category

AUTOMOBILE DEALERS-NEW CARS AUTOMOBILE REPAIRING COLLISION AUTOMOBILE RENTING AUTOMOBILE INSPECTION STATIONS AUTOMOBILE REPAIRING-EXOTIC & EUROPEAN CARS TRUCK LETTERING AUTOMOBILE LEASING AUTOMOBILE REPAIRING & SERVICE-SPRINGS & SUSPENSIONS AUTOMOBILE DEALERS-USED CARS AUTOMOBILE TUNE UPS AUTOMOBILE ANTIQUE & CLASSIC RESTORATION AUTOMOBILE DEALERS-USED CARS-WHOLESALE AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE BODY REPAIRING & PAINTING New Car Dealers (NAICS: 441110)

Products & Services

Saccucci Auto Group, Inc. sells the following brand(s): Honda

Alternate Business Names
Saccucci Honda
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

6/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a used car(2010 ****** ****) here less then three months ago. I bought is March 30,2013 it is now June 25,2013 I had never used my A/C in my car and i went to go and use it for the very first time and it was not working. I think they should have to fix it at no charge to me. They keep telling me that I have to go to a ****** dealer and they have to honor it and fix it for me when i Bought it there I went to ******* ******, ****** ****** and ****** ****** and they have all told me they should fix it for me free of charge. Now they are pushing me around and are trying to do anything they can not to fix it. They want $2700 to replace the A/C compressor. So now I am forced to take it to my local shop and pay there price to have it fixed on my own. All they keep doing is sending me here there and every where to try and get out of paying for it. I will never buy a car here ever again. Even tho they should be the ones who should be fixing this problem because they sold me the car.

Desired Settlement: I want the money it cost me to have my A/C fixed

Business Response: The customer has been directed to a local ****** dealership who is willing to repair/replace  the A/C compressor. The customer has been notified who to contact at the dealership.

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.

BBB's Final Determination: Consumer accepted resolution offered by the business.

BBB Comments: The consumer indicated to BBB that the complaint was resolved.

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