BBB Business Review

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This business is not BBB accredited.

O'Connor GMC Pontiac-Buick-Volvo-Western Star-MACK

Additional Locations

Phone: (207) 622-3191 199 Riverside Dr, Augusta, ME 04330 View Additional Web Addresses

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O'Connor GMC, Inc. offers the authorized sale and complete service of new GMC Trucks and Iveco Diesel Trucks directly to the public. The company maintains a parts inventory and maintenance facility on the premises for the convenience of their customers. In addition the company offers the sale and service of a select used trucks. Limited warranties are provided dependant on the age, condition and mileage of the vehicle. The company was established in 1952 and was incorporated in 1972 in Maine. They employ 200 people. Mr. Charles O'Connor is the President. Mr. Richard O'Connor is the Vice-President. Mr. Troy Knowlan is Treasurer and any questions or problems may be directed to his attention.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for O'Connor GMC Pontiac-Buick-Volvo-Western Star-MACK include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on O'Connor GMC Pontiac-Buick-Volvo-Western Star-MACK
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1986 Business started: 01/01/1952 in ME Business incorporated 01/01/1972 in ME
Business Management
Mr. Randy Hutchens, President
Contact Information
Principal: Mr. Randy Hutchens, President
Number of Employees


Business Category


Products & Services

O'Connor GMC Pontiac-Buick-Volvo-Western Star-MACK sells the following brand(s): Buick, Cadillac, Chevrolet, GMC, Saab, Volkswagen

O'Connor GMC Pontiac-Buick-Volvo-Western Star-MACK offers the following product(s): New and pre-owned vehicles

Alternate Business Names
O'Connor Motor Company GMC-Volvo-MACK O'Connor VW-Saab
Industry Tips
Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.