BBB Business Review
BBB Accredited Business since
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Empire Hyundai, Inc. is an automobile dealer offering new and used vehicles as well as repair services on automobiles and light truck work. They also offer body repairs.
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A BBB Accredited Business since
BBB has determined that Empire Hyundai, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Empire Hyundai, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 18 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||18|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||14|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Division of Insurance
1000 Washington Street Suite 810, Boston MA 02118-2208
Phone Number: (877)-563-4467 or (617) 521-7794 or (617) 521-7490 (TTD/TDD)
Fax Number: 617-753-6830
Type of Entity
Business ManagementMr. Richard Torres, President Miss. Kasey Mathias, Internet Director Ms. Debbie Mello, Comptroller
Number of Employees
AUTOMOBILE DEALERS-NEW CARS AUTOMOBILE BODY REPAIRING & PAINTING AUTOMOBILE APPRAISERS AUTOMOBILE DETAILING AUTOMOBILE OIL & LUBE SERVICES AUTOMOBILE LEASING AUTOMOBILE REPAIRING COLLISION AUTOMOBILE REPAIRING & SERVICE EQUIPMENT & SUPPLIES AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE PARTS & SUPPLIES-NEW AUTOMOBILE DEALERS-USED CARS New Car Dealers (NAICS: 441110)
Products & Services
Empire Hyundai, Inc. sells the following brand(s): Hyundai
Empire Hyundai, Inc. offers the following product(s): Body Shop Repairs of all sizes, New Vehicles, Parts, Used Vehicles
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states that their refund policy is as follows: Parts- refund less 15% restocking fee. If paid by check 10 business days.
Industry TipsAutomatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview