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BBB Business Review

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BBB Accredited Business since

Empire Hyundai, Inc.

Phone: (508) 673-7646 Fax: (508) 677-4640 428 Pleasant St, Fall River, MA 02721 View Additional Email Addresses http://www.empirehyundai.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Empire Hyundai, Inc. is an automobile dealer offering new and used vehicles as well as repair services on automobiles and light truck work. They also offer body repairs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Empire Hyundai, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Empire Hyundai, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

26 Customer Reviews on Empire Hyundai, Inc.
Customer Experience Total Customer Reviews
Positive Experience 17
Neutral Experience 2
Negative Experience 7
Total Customer Reviews 26

Additional Information

BBB file opened: August 19, 2002 Business started: 01/01/2000 in MA Business incorporated 11/24/1999 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Insurance
1000 Washington Street Suite 810, Boston MA 02118-2208
http://www.mass.gov/ocabr/government/oca-agencies/doi-lp/
Phone Number: (877)-563-4467 or (617) 521-7794 or (617) 521-7490 (TTD/TDD)
Fax Number: 617-753-6830
doicss.mailbox@state.ma.us

Type of Entity

Corporation

Business Management
Mr. Richard Torres, President Miss. Kasey Mathias, Internet Director Ms. Debbie Mello, Comptroller
Contact Information
Customer Contact: Miss. Kasey Mathias, Internet Director
Customer Contact: Ms. Debbie Mello, Comptroller
Principal: Mr. Richard Torres, President
Number of Employees

74

Business Category

AUTOMOBILE DEALERS-NEW CARS AUTOMOBILE BODY REPAIRING & PAINTING AUTOMOBILE APPRAISERS AUTOMOBILE DETAILING AUTOMOBILE OIL & LUBE SERVICES AUTOMOBILE LEASING AUTOMOBILE REPAIRING COLLISION AUTOMOBILE REPAIRING & SERVICE EQUIPMENT & SUPPLIES AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE PARTS & SUPPLIES-NEW AUTOMOBILE DEALERS-USED CARS New Car Dealers (NAICS: 441110)

Products & Services

Empire Hyundai, Inc. sells the following brand(s): Hyundai

Empire Hyundai, Inc. offers the following product(s): Body Shop Repairs of all sizes, New Vehicles, Parts, Used Vehicles

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
Debit Card
Refund and Exchange Policy
The business states that their refund policy is as follows: Parts- refund less 15% restocking fee. If paid by check 10 business days.
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Empire Hyundai, Inc. has received 4.59 out of 5 stars based on 26 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.