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BBB Accredited Business since

Advanced Remarketing Services

Phone: (877) 709-2277 Fax: (401) 247-0913 308 Market Street, Warren, RI 02885 View Additional Email Addresses http://www.arscars.com View Additional Web Addresses

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Description

Advanced Remarketing Services offers innovative solutions to some of the re-marketing industry's toughest questions. We navigate the confusing landscape of wholesale, salvage and consumer markets to sell the
vehicles in the best venue to the most appropriate buyer base.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Advanced Remarketing Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Advanced Remarketing Services include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Advanced Remarketing Services
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: April 14, 2008 Business started: 10/01/2006 in RI Business incorporated: 10/02/2006 in RI
Type of Entity

Corporation

Business Management
Mr. Joseph D. Hearn, President
Contact Information
Principal: Mr. Joseph D. Hearn, President
Number of Employees

15

Business Category

AUTOMOBILE & TRUCK BROKERS ADVISORY SERVICE SCRAP METALS DATA PROCESSING SERVICE Automobile and Other Motor Vehicle Merchant Wholesalers (NAICS: 423110)

Alternate Business Names
Car Donation Wizard You Call We Haul
Industry Tips
Buying a Used Car Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Additional Locations

  • 308 Market Street

    Warren, RI 02885 (877) 709-2277

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

  • - Communication/Mass Email
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Complaint Detail(s)

4/13/2014 Advertising/Sales Issues
11/5/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I donated a car tot he Armed Forces Survivors Fund through ARS. When they came to take the car, they would not give any receipt for it. Seems bizarre. Two weeks later I received an email indicating I could take a tax deduction for $500. I have had several offers for two thousand dollars and more for the car, but wanted to make a donation. Blue Book value was a good bit higher. When I called to question the person on the phone indicated they sold it at auction for probably less than $500, but she would not provide any details. It seems to me like there was no real interest in securing value for the Armed Forces Survivors. I could have, and should have sold it myself and just made the donation. ARS seems to highly unethical in this regard.

Desired Settlement: I would like ARS to clearly indicate on their web site that they do not make any attempt to maximize value for the intended charity, and that the donor can make a more significant donation to the intended charity by disposing of the vehicle personally.

Business Response: Dear Mr. *******:

I just a moment ago left a message on your voice mail regarding your donation.  It seems we have a couple of issues that require explanation and information.  Firstly I would be happy to discuss the auction result of your vehicle, (your car was sold at one of the Nation's largest automobile auctions).   I would also like to discuss our receipt process with you in detail.

Lastly, I saw from your complaint that you had called the office to discuss your donation.  I was dismayed to find no notes in the diary about the call.  I would appreciate an opportunity to discuss this issue with you directly and inquire if you recall with whom you spoke.  We clearly failed in our effort to provide quality customer service and communications.  I assure you that I will deal with this personally and answer any questions or issues you might have.

My cell: ************

Best Regards
*** ****** *********
Advanced Remarketing Services

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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