6/30/2014 My wife called WSH to come ot and repair out washing machine. we were told that it would cost $99.99 for the service charge. OK, we thought it was high but we agreed and made an appt. The technician arrived, he was here all of 20 minutes and came out to give me his diagnosis. He said that we needed a new timer, but that it could also be a pump, a pressure switch or a drain pump. So basically it could be anything. My father in-lal came over a couple of days later, he stuck a screw driver in the lid switch and everything worked perfectly. So, basically it cost me $100 for the technician to come to my home and tell me that my washer wasn't working and that it could be a number of components that need replacement. I called to complain and spoke with the owner, he tried to rationalize the service call, telling me I paid for the person to book the appt, I paid for gas for his van etc...but agreed that there was a misdiagnosis. He refused to a refund, this company simply steals money from hard working people. STAY AWAY. Side note: I had called ****** a fwe minutes before him, I thought that is who my wife had originally made the appt. with. I explained my complaint, before the words were out of my mouth he said I will refund your money, let me pull up your account. Obviously he didn't find it, but this is the upside of doing business with a reputable company like ****** as opposed to the dishonest owner of WSH. PLEASE DO NOT DO BUSINESS WITH THEM.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by P on 6/30/2014 | Submit a Customer Review
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Comment from the Business Our office did schedule a call with Mrs ******* Our technician arrived to the home on the date scheduled and within the time frame agreed on. The technician spent 39 minutes in the home ( 13:30 PM - 14:19 PM) and did diagnose a defective part and the customer declined to order the part at this time. Our office did call the customer before the end of the work day to follow up on the part, Mrs ****** stated the her or her husband would get back to us if the part is needed. 5 days later, Mr. ****** called to complain about the service charge. I did attempt to explain the reasoning behind a service charge and that we would come out to re diagnose if there was a concern. There was no parts installed by our company, and no labor collected to install any parts. The service charge is a non refundable charge for the expenses in creating a dispatched service call and the cost of running a technician to the home to perform diagnoses. Had we installed parts and those proved to be incorrect, we would, under our stated P&L warranty re-diagnosed the issue at no charge. The customer did not order the parts, nor provide us the opportunity to correct the possible misdiagnoses, rather he opted to repair the unit himself. I wish he had called and asked us to come out to re-diagnose the unit, we would have been happy to do so. by on 6/30/2014

Comment from the Business After explaining our charges, an appointment was made for a technician to look at a washer machine. The technician arrived to the home on the scheduled date and within the agreed upon time frame. Our computer dispatch system show that the technician was in the home for 49 minutes. The original diagnoses was the the timer was not working on some cycles and the technician did advise that there could be a secondary issue but recommended the timer be replaced. Customer did not continue with ordering the part, our office did follow up before the end of day and was told by Mrs. ****** that she will speak to her husband and one of them would call back to order if needed. We received no phone call until Mr. ****** call us 5 days later demanding a refund of the service charge. It was explained that this charge is none refundable, but if he felt there was a misdiagnoses we would come back out. He refused and stated that he fixed the machine himself. Since there was no parts ordered, no additional labor collected, the customer repaired the unit himself, and no way to verify the misdiagnoses, I do not feel it justified that our service charge be reimbursed. I am sorry that Mr. ****** feels that he was cheated, but he did not provide us with any opportunity to rectify the situation. by on 7/7/2014

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3/13/2014 My refrigerator "died". WSH appliance came to repair it and said it was 'electrical' in nature. I waited 1 week, without a fridge, only to have the owner and the tech arrive at my house, one week later, to say it was the compressor and that it would cost $700 (vs. the $140 of the original quote). This didn't smell right. I brought another vendor in to assess the situation. They fixed it in 20 minutes and said there was some 'bad wiring' and a component that needed to be replaced. The condenser is working perfectly. It was one week of waiting only to pressed for more money. Sad, really.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Danny O. on 3/13/2014 | Submit a Customer Review
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Comment from the Business We received a request for service and scheduled the call for the next day ( Thursday). Our technician arrived at the home at the scheduled time and diagnosed the unit. The customer paid the minimum service charge as explained at the time of scheduling. The next day, parts were research and ordered. The customer did ask for overnight delivery and approved charges. This occurred on a Friday and the return visit was scheduled for the following Tuesday. Our parts distribute did not send the parts overnight and refunded the shipping charges. This delayed the return by one day. When we returned, the parts were installed and did not fix the problem. Upon further diagnoses, with the aid of a compressor direct test cord, it was found that the compressor was not starting. The customer was advised that this compressor is covered by the manufacturers warranty and he should contact them to set up service with a warranty service provider. The customer asked for an estimate under COD and it was provided. Mr. ****** called to office directly after we left the home and authorized the ordering of the compressor knowing the total COD charges. I reach out to Mr. ****** in an email later that day, explained that the compressor was a nonreturnable part from the distributor and asked that a deposit be paid if the order was to be processed. This is the first communication I have had with Mr. ****** since we were in the home. No money was collected beyond the initial service charge and it was our suggestion that the manufacturer be called to complete the service under it's warranty terms. Also, we did admit that the original diagnoses was not correct and were willing to move forward. by on 3/13/2014

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