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BBB Accredited Business since
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All Brands Appliance Repair Service specializes in all household appliance repair. The business services include but are not limited to refrigerators, microwave ovens, freezers, ovens, washing machines, dryers, garbage disposals and vent hoods.
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A BBB Accredited Business since
BBB has determined that All Brands Appliance Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for All Brands Appliance Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Joe Romano, Owner
Number of Employees
APPLIANCES-HOUSEHOLD-MAJOR-SERVICE & REPAIR MICROWAVE OVENS-SVCE & REPAIR APPLIANCES-HOUSEHOLD-MAJOR-SUPPLIES & PARTS REFRIGERATORS & FREEZERS-DEALERS & SERVICE APPLIANCE REFINISHING WASHING MACHINES & DRYERS-SERVICE & REPAIR APPLIANCES-HOUSEHOLD-USED APPLIANCES-SMALL-DEALERS MICROWAVE OVENS-DEALERS RANGES & OVENS-SUPPLIES & PARTS REFRIGERATORS & FREEZERS - SERVICE & REPAIR REFRIGERATORS & FREEZERS - SUPPLIES & PARTS RANGES & OVENS-SERVICE & REPAIR WASHING MACHINES & DRYERS - SUPPLIES & PARTS GARBAGE DISPOSALS-HOUSEHOLD APPLIANCES-SMALL-SUPPLIES & PARTS GARBAGE DISPOSAL EQUIPMENT - SUPPLIES & PARTS MICROWAVE OVENS-SUPPLIES & PARTS APPLIANCES - INSTALLATION APPLIANCES-HOUSEHOLD-SMALL-SERVICE & REPAIR Appliance Repair and Maintenance (NAICS: 811412)
Hours of Operation
|M||:||7:00 AM - 6:00 PM|
|T||:||7:00 AM - 6:00 PM|
|W||:||7:00 AM - 6:00 PM|
|Th||:||7:00 AM - 6:00 PM|
|F||:||7:00 AM - 6:00 PM|
|S||:||7:00 AM - 3:00 PM|
Service AreaAll Brands Appliance Service provides their services in ANDOVER, ARLINGTON, BEDFORD, BELMONT, BILLERICA, BOSTON, BURLINGTON, CAMBRIDGE, CHARLESTOWN, CHELSEA, DANVERS, EAST BOSTON, EVERETT, LEXINGTON, LOWELL, LYNN, LYNNFIELD, MALDEN, MARLBOROUGH, MEDFORD, MELROSE, MIDDLETON, N BILLERICA, NORTH ANDOVER, NORTH BILLERICA, NORTH READING, PEABODY, READING, REVERE, SALEM, SAUGUS, SOMERVILLE, STONEHAM, TEWKSBURY, TUFTS UNIV, TUFTS UNIVERSITY, WAKEFIELD, WEST MEDFORD, WILMINGTON, WINCHESTER, WINTHROP & WOBURN, MA.
Alternate Business NamesAll Brands Appliance Repair Service
5 Russell Rd
Wilmington, MA 01887 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: The tech arrived on 10/10/2014. He said the pump was bad and it would be 4 days to get another . He came four days later and installed the pump. Machine still not working. He said another problem had arisen and the lid switch was bad. He needed to special order this also. it came on Wed and the following Tuesday. The machine was still not working. He said he needed a couple more days to research the problem. He called and said it was now thought to be a problem with the circuit board and my machine had two. I had already paid 335.00 dollars .The cost of repairs would now exceed the cost of a new machine. The decision was made to let him remove the parts he had installed and refund 175.00 to me. I had been without a machine for two weeks already. I have called the tech (***) multiple times always an excuse . Vacation, online billing, brother in law died etc. I called him again today 11/13/2014 and he told me to " quit busting his ***** over chump change" . I threatened to take him to small claims and his response was "you`re lucky to get anything before 30 days". I`m not scared of your ***** and hung up
Desired Settlement: Same
Spoke with customer on a number of occasions about refund. We explained that we were away and will handle when we cam back. This customer was paid as I stated to him. For some reason he didn't understand how online banking worked and wanted his check immediately. He became very hostile and made threats on me and my family. He also that he was coming to my home to collect his money. My wife over heard this conversation and was beside herself and felt that our family was in danger. In any event if the customer understood what i explained to him this all could have been avoided. Below the confirmation from **** ** ******* when it was processed and when he was paid, thus ending this dispute which should have never occurred.
Better Business Bureau:
|4/7/2014||Problems with Product/Service|