This Business is not BBB accredited
Naturescape DesignsAdditional Locations
Phone: (307) 733-5564 Fax: (307) 733-7023 165 Crabtree Lane, Jackson, WY 83001
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This company provides landscaping and design.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Naturescape Designs include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Rolland Kuhr, Principal
LANDSCAPE CONTRACTORS TREE SERVICE
THIS LOCATION IS NOT BBB ACCREDITED
165 Crabtree Lane
Jackson, WY 83001 (307) 733-5564 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 7426
Jackson, WY 83002
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: This letter references: Naturescape Designs P.O. Box 7426Jackson, Wyoming 83002-7426 To: Jackson Better business bureauI would like to inform you of a complaint I have against one of your Jackson businesses, Naturescape DesignsI requested Roland Kuhr (owner) to quote me a price to remove some Pine Beetle killed trees from my property near the Hoback rim in ******* Subdivision.Roland went up and looked at the job and informed me I needed 11 trees removed. He said trees vary in size so it would be $190 to $220 per tree.I also contacted ****** *** with the Fire Mitigation about reimbursement of some of the expense.****** agreed that 11 trees needed removal.Upon inspection, ****** informed me it was necessary to remove the Pine Needles from under the 10 X 30 deck and a couple of branches removed from under the eve of the cabin. ****** also met with a National Forest Service person to verify project and He approved removal and reimbursement of 50% of costs.I considered Naturescapes verbal bid to remove the trees and contacted Roland to go ahead.Giving the benefit of drought on costs I figured $220 Per tree which would be $2420 and a couple of hundred to remove Pine Needles and trim 2 or 3 branches off a tree so I was figuring about $2800. That is $380 to do small additional jobs. He charged $1,000 extra.With the involvement of the Forest Service I will pay the $3800 but I would highly recommend if anyone else uses this company, get a written bid up front.
Desired Settlement: no settlement requested for BBBinformation only
Naturescape Designs P.O. Box 7426Jackson, Wyoming 83002-7426 If possible I would like you to remove my complaint against Naturescape Designs. Complaint #*******.Some new information came out about the tree removal project. When Roland estimated the project he was told by a neighborhood man he could fall the trees onto his property and cut them up and clean up area. On the day of the project Roland was informed by the neighbors wife that he could not fall the trees onto their property. This is what created the piece meal of several large trees which added a large amount of time to the project to climb each tree and removing 3to 4 at a time.After hearing of this change of price when comparing bid to charges I understand the additional charges.I apologized to Roland and informed him I would contact you and request the complaint be removed from his records.If this is possible I would appreciate it.Thank You, ***** * *****
BBB's Final Determination: Consumer accepted resolution offered by the business.