This Business is not BBB accredited

BBB Accreditation

On 2/17/2011 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

3A. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.

4B. Clearly disclose to customers:

• direct and effective means to contact the business
• terms of any written contract
• any guarantees or warranties accompanying a product
• any restrictions or limitations imposed (e.g. limited supply, maximum number available per customer)
• the business' return/refund policy
• any recurring commitment into which the customer may be entering, including information on how future billing will occur
• total cost of the transaction, including tax, shipping and handling, and other related charges

6A. Promptly respond to all complaints forwarded by BBB by:

1. Resolving the complaint directly with the complainant and notifying BBB, or
2. Providing BBB with a response that BBB determines:
   • is professional,
   • addresses all of the issues raised by the complainant,
   • includes appropriate evidence and documents supporting the business' position, and
   • explains why any relief sought by the complainant cannot or should not be granted.

6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On January 13, 2011 Handyman Jim’s BBB Accreditation was suspended pending the BBB Board of Directors meeting that will be held on February 17, 2011, to determine if their BBB Accreditation will be revoked due to 1 unresolved complaint and failing to mediate the complaint.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Handy Man Jim include:

• 1 complaint filed against business that was not resolved
• 1 serious complaint filed against business
• Failure to honor commitment to arbitrate or mediate disputes
• BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.