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      Country
          Country

          Find a Location

          In The Hole!, Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • In The Hole!, Inc

              1745 High School Rd Ste 510 Jackson, WY 83001-8290

            • In The Hole!, Inc

              PO Box 11471 Jackson, WY 83002-1471

            Business ProfileforIn The Hole!, Inc

            Golf Equipment
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:

            On February 16, 2021, BBB recognized a pattern of complaints from consumers regarding delivery, customer service, and refund issues.  Consumers allege that the business charges for orders immediately but there are long delays with both back orders and shipping. Consumers further allege that they make multiple calls and/or emails to the business with no answer or response.  Complainants state that because the business is unable to be reached, they are unable to obtain a refund for undelivered orders in a timely manner.  In The Hole! Inc. is ultimately responding to complaints, but it does appear the consumers have to jump through hoops to reach the business.

            As of February 27, 2021, In The Hole! is working with BBB to eliminate the underlying pattern of complaints.  The business did not sign the agreement to eliminate the pattern of complaints and but has provided the following response:

            "As you can see in the “Availability” field, near the “Add to Cart” button, we have the anticipated availability for these products.  We have also started following up with an email informing the customer for the lead time. The supply issues of the past year have been unprecedented, and although they are starting to improve, they are likely to persist for quite some time.  So we are implementing systems to continue to follow up with customers and inform them of expected lead times for these affected products and provide updates as they become available.  We are committed to taking care of our customers and providing the best service possible.  To ensure customer inquiries are addressed as quickly as possible, we are in the process of hiring more customer service staff as the golf season is almost upon us.  We are always available during business hours of 9am-5pm MST, Mon-Fri.  Although we have had challenges managing call volumes over the past year and hold times to speak with customer service agents, additional staff will alleviate these wait times.  We are also available via email.  We have been in business for over 20 years and have never seen a spike in demand as we have over the past year.  We are putting systems and staff in place to handle another surge in demand for this golf season."

            At-a-glance

            Customer Reviews

            1.67/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            21 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers golf equipment and supplies.

            Products & Services

            Golf Equipment

            Business Details

            This is a multi-location business.

            Find a Location

            In The Hole!, Inc has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • In The Hole!, Inc

                1745 High School Rd Ste 510 Jackson, WY 83001-8290

              • In The Hole!, Inc

                PO Box 11471 Jackson, WY 83002-1471

              BBB File Opened:
              10/15/2004
              Years in Business:
              20
              Business Started:
              5/19/2003
              Business Started Locally:
              5/19/2003
              Business Incorporated:
              5/19/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • The Golf Training Store
              • In The Hole Golf Inc
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Michael Lynch, President
              Contact Information

              Principal

              • Mr. Michael Lynch, President

              Customer Contact

              • Mr. Michael Lynch, President
              Additional Contact Information

              Fax Numbers

              • (307) 732-0339
                Other Fax

              Phone Numbers

              Customer Complaints

              21 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/04/2024

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              Ordered a pair of golf boots the first on November 2023 and this is now the first of February and have not received them yet. Credit card was charged the $ ****** for them. I have emailed and called the company with no responses. On their website they would ship in 2 days. Would like by boots are money back.

              Customer Reviews

              6 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Daniel W

              12/06/2023

              Seems to be a front for drop shipping golf equipment that they may or may not be able to obtain at their advertised prices. Nearly 20 days since my order was placed and billed and no shipping info available. They will not answer phones or return messages or reply to emails.These guys should be shut down. Complete waste of early ************ ********** Now I'll have to report to PayPal, and buy at normal prices so my son has clubs under the tree. Refund? Read the reviews and good luck getting your money back from these scammers.

              Local BBB

              BBB Great West + Pacific

              BBB Reports On

              BBB reports on known marketplace practices.

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