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BBB Business Review

BBB Accredited Business since 11/1/2009

Lumber Liquidators, Inc.

Additional Locations

Phone: (208) 286-1180 7428 W Mossy Cup St, Boise, ID 83709 http://www.lumberliquidators.com

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Description

This company sells hardwood flooring products.

BBB Accreditation

A BBB Accredited Business since 11/1/2009

BBB has determined that Lumber Liquidators, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses of the BBB. This means they support the BBB's Services and meet our Accreditation standards.

BBB Complaint Information

Find aggregate BBB complaint information for Lumber Liquidators, Inc.. BBB of Greater Hampton Roads has the full report as that BBB handles all complaints for Lumber Liquidators, Inc..

Additional Information

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BBB file opened: June 21, 2007 Business started: 05/02/1991
Type of Entity

Corporation

Business Management
Mr. Thomas Sullivan, Owner Ms. Lisa Jones, Customer Service Supervisor Mr. Brian Andersen, Manager
Contact Information
Principal: Mr. Brian Andersen, Manager
Business Category

FLOORING RETAIL HARDWOOD FLOOR CONTRACTORS FLOOR MATERIALS

Additional Information

According to information provided by the company, the name "Lumber Liquidators" is registered and trademarked. The company began business as a merchandise liquidator, but is currently a retailer only of hardwood flooring.

Program Participation

This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Accreditation Identification, BBBOnLine.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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