BBB Accredited Business since
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This is a company dedicated to providing drug and alcohol testing services to employers and owner operators nationwide that need to be in compliance with federal substance abuse testing regulations.
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A BBB Accredited Business since
BBB has determined that CDL Compliance Testing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for CDL Compliance Testing, LLC include:
- Length of time business has been operating
Factors that raised the rating for CDL Compliance Testing, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
DRUG & ALCOHOL SCREENING & TESTING
Hours of Operation
|Monday through Friday: 8AM-5PM|
Method(s) of PaymentCash, Credit Cards, Checks
450 S. Meridian Rd., Ste. 85
Meridian, ID 83642 (866) 389-9342 (208) 391-2459 Directions
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Additional Phone Numbers
- (866) 389-9342(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: A sales woman called me on my personal cell phone number and represented herself as someone representing the DOT and said that I had to have a durg and alcohol test in order to obtain my DOT number which I had just applied for online the evening prior. I told her that I was not aware that I needed this to obtain my DOT number and she said I had to have it and I must to it now before I could receive my DOT number. She asked for my credit card information and I was very confused as to why I was having to purchase this. She said they would send me the kit and I would have to go to a facility to take the test. I again asked why I had to do this and she said it was a requirement for DOT. I finally gave her my credit card number and she said I would have to pay $185 for this kit. I told her I did not understand why I had to have this and she said again that I must purchase this and take this test in order to receive my DOT number. After the phone call I was very confused so I went to my local Liscense Bureau and the woman told me I did not need this in the state of Missouri. I called a local highway patorl and he said this was a scam they pulled on many people. They watch for applications for DOT numbers on the internet and then they immediately contact the applicant and represent themselves as agents of DOT and tell the customer they must purchase these kits in order to receive their numbers. I contacted the company and requested that they stop my order because this was not something I needed. The sales lady said she did not have the authority to do this and that I would have to talk to the owner. I have left three messages and he refuses to call me back. They have already charged my credit card and will not issue a refund although I called back within hours of the order to request a refund. I cannot get anyone at the company to call me back and now they put me on hold and never return to the phone.
Desired Settlement: I would like for the company to refund my money ($185). I do not need this product and was not told that the sale was final and nonrefundable at the time of the sales call. They misrepresented themselves and led me to believe this was a required product when in fact that is not at all the case. I cannot afford to loose this money on something that I do not need and do not want simply becuase the company lied to me and now will not take my calls. Please help.
Thank you for forwarding to our office the concern expressed by a client regarding their enrollment in our drug and alcohol consortium. Let me provide the following explanation regarding the client’s experience with our company and our resolution of his concern.
Our company, DOT Compliance Testing, LLC, provides drug and alcohol testing services to commercial drivers nationwide. We contact these drivers based on information made available to the public by the United States Department of Transportation. It was based on this information that we contacted this client to solicit his business.
When we talked to the client we explained our services in detail. At the conclusion of that discussion, he accepted our services and authorized us to charge his credit card for the $185 annual set up fee.
Subsequently, the client called back to our office and said he wanted to cancel our services as he had decided that he didn’t need them, and therefore wanted a refund. At that point, we had already performed the services that we had contracted to provide him. Nevertheless, our office repeatedly attempted to contact the client to talk to him and resolve his concern. We were unable to get the client to answer or return our calls to work the issue out.
In any event, we do not wish to keep this client as a client if he is unsatisfied with our service. Therefore, we have refunded this client his money back to his credit card and inactivated his account with us. We believe that this should resolve this issue to the satisfaction of the client
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DOT Compliance Testing.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved