BBB Accredited Business since
CDL Compliance Testing, LLC
Phone: (208) 391-2459 Fax: (208) 629-7063 View Additional Phone Numbers 450 S. Meridian Rd., Ste. 85, Meridian, ID 83642 http://www.cdlcompliancetesting.com
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Description
This is a company dedicated to providing drug and alcohol testing services to employers and owner operators nationwide that need to be in compliance with federal substance abuse testing regulations.
Request a Quote
BBB Accreditation
A BBB Accredited Business since
BBB has determined that CDL Compliance Testing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for CDL Compliance Testing, LLC include:
- Length of time business has been operating
Factors that raised the rating for CDL Compliance Testing, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison | Chart
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 0 |
| Billing/Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 1 |
| Total Closed Complaints | 1 |
Read Complaints
|
Definitions
| BBB
Complaint Process |
File a Complaint against CDL Compliance Testing, LLC
See Trends in Complaints on CDL Compliance Testing, LLC
Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 0 |
| Neutral Experience | 0 |
| Negative Experience | 0 |
| Total Customer Reviews | 0 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on CDL Compliance Testing, LLC
Additional Information
topType of Entity
Limited Liability Company (LLC)
Contact Information
Business Category
DRUG & ALCOHOL SCREENING & TESTING
Hours of Operation
| Monday through Friday: 8AM-5PM |
Method(s) of Payment
Cash, Credit Cards, ChecksService Area
U.S.Additional Locations
-
450 S. Meridian Rd., Ste. 85
Meridian, ID 83642 (866) 389-9342 (208) 391-2459 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Professional AffiliationsX
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Detail(s)
| 3/11/2013 |
Problems with Product/Service
|
Read Complaint Details
X
Additional NotesComplaint: A sales woman called me on my personal cell phone number and represented herself as someone representing the DOT and said that I had to have a durg and alcohol test in order to obtain my DOT number which I had just applied for online the evening prior. I told her that I was not aware that I needed this to obtain my DOT number and she said I had to have it and I must to it now before I could receive my DOT number. She asked for my credit card information and I was very confused as to why I was having to purchase this. She said they would send me the kit and I would have to go to a facility to take the test. I again asked why I had to do this and she said it was a requirement for DOT. I finally gave her my credit card number and she said I would have to pay $185 for this kit. I told her I did not understand why I had to have this and she said again that I must purchase this and take this test in order to receive my DOT number. After the phone call I was very confused so I went to my local Liscense Bureau and the woman told me I did not need this in the state of Missouri. I called a local highway patorl and he said this was a scam they pulled on many people. They watch for applications for DOT numbers on the internet and then they immediately contact the applicant and represent themselves as agents of DOT and tell the customer they must purchase these kits in order to receive their numbers. I contacted the company and requested that they stop my order because this was not something I needed. The sales lady said she did not have the authority to do this and that I would have to talk to the owner. I have left three messages and he refuses to call me back. They have already charged my credit card and will not issue a refund although I called back within hours of the order to request a refund. I cannot get anyone at the company to call me back and now they put me on hold and never return to the phone. Desired Settlement: I would like for the company to refund my money ($185). I do not need this product and was not told that the sale was final and nonrefundable at the time of the sales call. They misrepresented themselves and led me to believe this was a required product when in fact that is not at all the case. I cannot afford to loose this money on something that I do not need and do not want simply becuase the company lied to me and now will not take my calls. Please help. Business Response: Thank you for forwarding to our office the concern expressed by a client regarding their enrollment in our drug and alcohol consortium. Let me provide the following explanation regarding the client’s experience with our company and our resolution of his concern. Our company, DOT Compliance Testing, LLC, provides drug and alcohol testing services to commercial drivers nationwide. We contact these drivers based on information made available to the public by the United States Department of Transportation. It was based on this information that we contacted this client to solicit his business. When we talked to the client we explained our services in detail. At the conclusion of that discussion, he accepted our services and authorized us to charge his credit card for the $185 annual set up fee. Subsequently, the client called back to our office and said he wanted to cancel our services as he had decided that he didn’t need them, and therefore wanted a refund. At that point, we had already performed the services that we had contracted to provide him. Nevertheless, our office repeatedly attempted to contact the client to talk to him and resolve his concern. We were unable to get the client to answer or return our calls to work the issue out. In any event, we do not wish to keep this client as a client if he is unsatisfied with our service. Therefore, we have refunded this client his money back to his credit card and inactivated his account with us. We believe that this should resolve this issue to the satisfaction of the client
Sincerely,
***** * ****** ********** ******* DOT Compliance Testing. BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved |
| 1 | |
