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In The Snake River Region

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Description

Melaleuca, Inc. is listed as a Direct Marketing Company. The company contracts with independent marketing executives to sell its various lines of nutritional, pharmaceutical, personal care, household cleaning, and pet care products. They also offer travel, phone and credit card services. Independent Marketing Executives are required to order a minimum monthly product supply, but are not required to maintain an inventory of products. The company states that it offers a "Satisfaction or Money Back Guarantee".

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Melaleuca, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Melaleuca, Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 402 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

402 complaints closed with BBB in last 3 years | 127 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 23
Billing/Collection Issues 142
Delivery Issues 4
Guarantee/Warranty Issues 2
Problems with Product/Service 231
Total Closed Complaints 402

Additional Complaint Information

This report reflects National as well as International complaint activity. Due to the fact that all complaints regarding the independent marketing executives and the business are processed by our BBB, the number of complaints is not an unusual volume or pattern of complaints for this type of business.

Customer Reviews Summary Read customer reviews

158 Customer Reviews on Melaleuca, Inc
Customer Experience Total Customer Reviews
Positive Experience 117
Neutral Experience 7
Negative Experience 34
Total Customer Reviews 158

Additional Information

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BBB file opened: October 23, 1987 Business started: 09/01/1985 in ID Business incorporated: 08/19/1985 in ID
Type of Entity

Corporation

Business Management
Mr. Frank VanderSloot, President/CEO Julie Miller, Legal Dept
Contact Information
Customer Contact: Julie Miller, Legal Dept
Principal: Mr. Frank VanderSloot, President/CEO
Business Category

BUSINESS OPPORTUNITY COS. MANUFACTURERS & PRODUCERS CLEANING SUPPLIES HEALTH & DIET FOOD PRODUCTS-WHOLESALE/MANUFACTURING

Alternate Business Names
Iglide.net Melaleuca The Wellness Company
Additional Information

General information comments: Prospective participants in any marketing plan should realize that successful achievement and advancement depends on the sale of products to customers. The bureau suggests that participants weigh all facts involved in establishing an independent business and check all state and local requirements.

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Snake River Region. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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