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The Snake River Region

BBB Business Review

BBB Accredited Business since

View BBB Rating for ADT Security Systems's headquarters.

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This company provides security system sales and monitoring.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ADT Security Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for ADT Security Systems. BBB of Southeast Florida & the Caribbean has the full report as that BBB handles all complaints for ADT Security Systems.

Additional Information

BBB file opened: July 01, 1966 Business started: 01/01/1883 in ID Business started locally: 01/01/1883 Business incorporated: 07/06/1995 in FL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
Phone Number: (208) 334-3233

Type of Entity


Business Management
Mr. Keith Cragun, Manager Mr. Tony Olson, District Manager - Sales
Contact Information
Principal: Mr. Keith Cragun, Manager
Customer Contact: Mr. Tony Olson, District Manager - Sales
Business Category


Industry Tips

When considering a burglar alarm (or security system) it is important to remember that there is no such thing as a completely burglar-proof alarm system. No national standards specify required levels of performance, and the best protective device cannot compensate for a lack of basic common sense.

Through ways, such as the appearance of your house, you can deter burglars. If you decide on an alarm system, check with BBB for a reliability report on the company, ask friends and neighbors for references and always comparison shop.

BBB Tips:

Some companies will offer a "free" alarm system. While the equipment and installation may be free (make sure this is in writing), there is a monthly monitoring fee. When you compare costs, make sure you compare all the costs.

Find out about local building codes and regulations regarding burglar alarms (including costs for false alarms).

Check out the company that will be monitoring your system. Ask if it is the same company you are signing a contract with. If not, make sure you obtain the name, address and phone number of this company.

Consider advantages and disadvantages of each system and decide which will be best for your particular situation.

Does the company call you first before notifying the police?

Does the company call the police first?

Does the company have a security patrol car that will check out the alarm and if necessary call the police?

How soon after the alarm sounds will you be notified?

What happens if the alarm company is unable to reach you when the alarm is sounding? Is the alarm reset? Are the police called? Are alternate numbers called?

Ask for procedures in writing, so you are aware of the steps and can anticipate how you can best handle the situation.

Deal only with reputable firms and check out the company at the Better Business Bureau's website,

Don't be pressured into buying something you don't want or need. A reputable company will let you check out the offer and compare bids from several installers.

Make sure it includes all promises made by the sales person. If the promises are not in the contract do not sign the contract.

Study the contract carefully. Confirm information such as: Installation price; Monthly price; Length of the contract (most contracts are for at least two years); That any free or discount offers have been added; Cancellation time frame to cancel the contract.

The Federal Trade Commission requires that at least three days be provided (, three day cooling off rule).

If you are planning on moving ask what happens with your contract, and get that information in writing from the sales person.

After your purchase, make sure you check the system routinely to be sure it is in working order.

If you are having problems with your alarm, make sure you document dates, times, who you talked with, who came out and what was fixed.


Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Snake River Region. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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