BBB Business Review
BBB Accredited Business since
View BBB Rating for ADT Security Systems's headquarters.
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This company provides security system sales and monitoring.
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A BBB Accredited Business since
BBB has determined that ADT Security Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for ADT Security Systems. BBB of Southeast Florida & the Caribbean has the full report as that BBB handles all complaints for ADT Security Systems.
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
Phone Number: (208) 334-3233
Type of Entity
Business ManagementMr. Keith Cragun, Manager Mr. Tony Olson, District Manager - Sales
BURGLAR ALARM SYSTEMS-DEALERS, MONITORING & SVC. SECURITY GUARD & PATROL SERVICE SECURITY SYSTEMS CONSULTANTS COMPUTERS-SECURITY EQUIP & SYSTEMS FIRE & SMOKE ALARM SYSTEMS AUTO ALARMS & SECURITY SYSTEMS
When considering a burglar alarm (or security system) it is important to remember that there is no such thing as a completely burglar-proof alarm system. No national standards specify required levels of performance, and the best protective device cannot compensate for a lack of basic common sense.
Through ways, such as the appearance of your house, you can deter burglars. If you decide on an alarm system, check with BBB for a reliability report on the company, ask friends and neighbors for references and always comparison shop.
Some companies will offer a "free" alarm system. While the equipment and installation may be free (make sure this is in writing), there is a monthly monitoring fee. When you compare costs, make sure you compare all the costs.
Find out about local building codes and regulations regarding burglar alarms (including costs for false alarms).
Check out the company that will be monitoring your system. Ask if it is the same company you are signing a contract with. If not, make sure you obtain the name, address and phone number of this company.
Consider advantages and disadvantages of each system and decide which will be best for your particular situation.
Does the company call you first before notifying the police?
Does the company call the police first?
Does the company have a security patrol car that will check out the alarm and if necessary call the police?
How soon after the alarm sounds will you be notified?
What happens if the alarm company is unable to reach you when the alarm is sounding? Is the alarm reset? Are the police called? Are alternate numbers called?
Ask for procedures in writing, so you are aware of the steps and can anticipate how you can best handle the situation.
Deal only with reputable firms and check out the company at the Better Business Bureau's website, www.bbb.org.
Don't be pressured into buying something you don't want or need. A reputable company will let you check out the offer and compare bids from several installers.
Make sure it includes all promises made by the sales person. If the promises are not in the contract do not sign the contract.
Study the contract carefully. Confirm information such as: Installation price; Monthly price; Length of the contract (most contracts are for at least two years); That any free or discount offers have been added; Cancellation time frame to cancel the contract.
The Federal Trade Commission requires that at least three days be provided (www.ftc.gov, three day cooling off rule).
If you are planning on moving ask what happens with your contract, and get that information in writing from the sales person.
After your purchase, make sure you check the system routinely to be sure it is in working order.
If you are having problems with your alarm, make sure you document dates, times, who you talked with, who came out and what was fixed.