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A BBB Accredited Business since
BBB has determined that Vanguard Pest Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Vanguard Pest Control include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Agriculture, Dept. of
2270 Old Penitentiary Rd, Boise ID 83712
Phone Number: (208) 332-8500
Business ManagementMr. Travis Donaldson, Owner
PEST CONTROL SERVICES
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: My complaint against Vanguard Pest Control is very simply with the low quality of customer service and unprofessionalism I have received over the last year I have been in contract with them. At first we had a LARGE misunderstanding about the paperwork we signed believing it was just for that service and to process the payment but latter found out we were under contract. We did not move forward with any complaints due to the effective treatment and the desire to keep our house pest free. The real issue comes into play the two times during the year that we requested additional service. Both times we had issues in our house with pests the service men that came to treat the area were not properly informed of the problem area and were very frantic to get in and out of our house complaining about being late for the next customer due to scheduling issues generated at their office. one time they came when we were not even home and then left a note saying no one was home when they clearly came at the incorrect time from our request that was an hour latter. When they did finally get to our house after a rescheduling I asked them about getting to our crawl space to treat it as discussed over the phone with the office. I was given a shear look of confusion and told that they were not prepared to give this service. I called the office the next day and found out that they usually only give this service once a year with their large treatment, So I requested it for the next service. So we move one month latter and I called them early this week to ask for an extension on our service for one month due to financial reasons and they agreed to this if we extended our contract one month. I agreed and then was VERY suppressed to find a note on our door that service had been performed only on the parameter of our home a few days latter. Also we did NOT receive any phone call notifying us the service was going to be given and we did not receive the "annual service" as described and requested before.
Desired Settlement: I do not want anything more than what was agreed to. I would like to have the last service and auto withdrawal for service performed in August like agreed to over the phone, and I would like to be given the actual "annual service" that was explained to me over the phone (in June) that will cover the entire inside and outside of the house like we received with our first treatment to help eliminate the issues we are having in our home with pests.
We apologize to *** ******** for coming out for his latest service! We had skipped the service in the computer, but failed to pull the hard copy of his service ticket. As a result, his account was mistakenly sent out with the rest of the route. Our apologies! Our office manager just had a baby, and has been out of the office the past 10 days. Her replacement simply forgot to pull the hard copy and we regret any headaches this caused *** ********. There will be no charge for the service.
I feel horribly that *** ******** does not feel that he has been served well by our company. We strive to provide outstanding service to our many valuable customers. We try to accommodate individual needs as they arise. In looking at the service history for *** ********, it looks like several services have been skipped. We will contact *** ******** immediately. Thank you for bringing this to our attention.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/1/2012||Problems with Product/Service|