This Business is not BBB accredited
Billy Bears Painting & Contracting
Phone: (208) 859-7931 Un-Published, Boise, ID 83704
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This company provides painting contractor and handyman services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Billy Bears Painting & Contracting include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
Phone Number: (208) 334-3233
Type of Entity
PAINTING CONTRACTORS HANDYMAN SERVICES
Hours of Operation
|Monday through Friday: 7am-7pm|
Service AreaTreasure Valley
THIS LOCATION IS NOT BBB ACCREDITED
Boise, ID 83704 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I signed a contract with Billy Bears to paint my home using ******* ******** ***** ***** on the body and ******* ******** ******** on the trim. It was very explicit that the home was to be back rolled as that is the correct painting process to insure proper distribution of paint. I have now notice many flaws in my paint such as un even coloration, and trim not matching. I called out a neighbor who is a former painter and he informed me that the house was not back rolled at all and that the paint used on my trim was, in fact, not the same colors. I then called out ******* ******** rep who confirmed the trim was not matching. He stated some of the trim looked to be painted by a base white cheap paint such as *****. All lower level trim on the back of the house are painted incorrectly, the shed and some trim on the east side. None of the house was back rolled and the owner, William, will not return my emails. I contacted the employee who actually did the painting and was informed that they did not back roll because they where specifically informed by William not to and told to tell me they did, and that they changed the paint at the end of the job to what they had in the van because William didn't want to have to buy any more. He stated he felt bad about it but didn't want to lose his job by telling me about the issues or by doing it correctly. I was also informed by Billy bears that they where insurded, after they completed the job I found that the insurance had lapsed. Billy Bears has a sticker on the side of his van stating he's BBB accredited which is one of the reasons I chose him. He is, in fact, not BBB accredited based on BBB site.
Desired Settlement: $1500 refund so I can hire another painter to fix the job. Do to a lack of integrity and deceitful, unethical practices I DO NOT want Billy Bears to step foot on my property again.
We have spoken to the customer and have resolved this. We will be going to the customers house this week and fix issues.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved