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In The Snake River Region

BBB Accredited Business since

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Description

This company provides lawn maintenance services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Perma Green meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Perma Green include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Perma Green
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: March 30, 2007 Business started: 01/01/1993 Business started locally: 01/01/1993
Business Management
Mr. Brian Pooley, Owner
Contact Information
Principal: Mr. Brian Pooley, Owner
Business Category

LAWN MAINTENANCE


Additional Locations

  • 208 W. 40th St.

    Garden City, ID 83714 (208) 639-1017

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  • Billing or Collection
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BBB Complaint Process

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Additional Phone Numbers

  • (208) 639-1017(Phone)
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Complaint Detail(s)

3/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: While we are not dissatisfied with the performance of the Perma Green labor crew we are very disappointing in the treatment we received involving a price agreement with the owner/management of Perma Green. We have never used a yard scaping company to service our yard prior to this home and were unfamiliar with the pricing policy. We know only what they told us. When we inquired with management as to how much fall leaf removal would cost, we were given a price of $45 per hour. Estimating that, with the number of trees we had, it would take about 3 to 4 hours to complete. When we received the bill it was for 7.5 hours. Upon further inquiry with office staff we were told that they were billing us $45 per hour PER PERSON. While this is justified for the amount of work it involved, we were confused when the PER PERSON factor was brought up. We paid the original amount agreed upon and made several attempts to speak with management, but he never returned any of my 4 or more phone calls to resolve the matter. We were ignored and the outstanding amount of $168.75 continued to be billed to us over the next few months. I fail to understand, why he couldn't at least apoligize for the misunderstanding. Perhaps if he had, we would have just paid the bill and not filed this complaint. He was highly unprofessional and I would say even child-like for failing to address a consumer complaint.

Desired Settlement: We did not wish to get turned over to collection for this unpaid balance because we ALWAYS pay our bills. But I would like to be reimpursed for the disputed amount of $168.75.

Business Response:

I apologize for taking so long to get back to you; I have been very busy with snow this
year
.
In this time, I have been trying to decide on the best resolution for everyone
involved. I am not going to argue that there was a misunderstanding or
miscommunication
, that has already been established.
However, I do want you to be
aware that you were never threatened with collections. Even if it took a couple of months
to resolve I would not have sent you to collections.

As you probably know we have held your final payment until a satisfactory agreement
could be met
.
I was tom between simply depositing the check which could have resulted
in you becoming more upset as well as severing any possibility of us doing business
together in the future. I also risk taking a loss with my labor, fuel and disposal costs ifI
do not deposit the check In an effort to make a decision that will make everyone happy; I
am proposing that since you were happy with the service you continue on with us this
year
.
I will apply the entire amount of the check $168.75 as a credit for this years services
and I will write offthe entire existing balance
. Please let me know what you think.

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BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

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