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In The Snake River Region

BBB Accredited Business since

LawnTech

Phone: (208) 523-5296 Fax: (208) 522-8209 4401 Commerce Circle, Idaho Falls, ID 83401 http://www.GoLawnTech.com

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Description

This company provides lawn and tree care in the southeast Idaho area including Idaho Falls, Pocatello, Blackfoot, and Rexburg areas.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that LawnTech meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for LawnTech include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on LawnTech
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: July 26, 1988 Business started: 04/01/1982 in ID
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
https://secure.ibol.idaho.gov/IBOL/Home.aspx
Phone Number: (208) 334-3233

Type of Entity

Sole Proprietorship

Business Management
Mr. Kurt Johnson, President Mr. Kim Johnson, General Manager
Contact Information
Customer Contact: Mr. Kim Johnson, General Manager
Principal: Mr. Kurt Johnson, President
Business Category

LAWN MAINTENANCE GARDEN & LAWN SPRINKLER SYSTEMS PEST CONTROL SERVICES

Service Area
Southeast Idaho
Alternate Business Names
Ampro Inc Ampro LawnTech Pest Control

Additional Locations

  • 4401 Commerce Circle

    Idaho Falls, ID 83401 (208) 523-5296

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

6/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Lawn Tech installed my lawn sprinkler system and hydro seeded grass seed. The lawn looks great. However, Lawn Tech does not back up their product and does not show you how your sprinkler system works or the valves involved. They winterized my sprinkler system in the fall and again did not show me how things worked. They promised to be back in the spring to start things up again. April came and went and on May 9th I fertilized and started up the sprinkler system shutting all valves that were in sight. The next morning my basement was flooded with water. In talking with them they claimed to have tried to get in touch with me. I did change my phone number the first of May but they did not use my cell or email or even stop by to get the sprinklers going. They never did go over the system with me. They refuse to accept any responsibility for not showing me the valves or the system in the chance that something would happen. They turn out a good product but do not back up their service.

Desired Settlement: I fill they should pay for the restoration clean up of $2000. I am not asking for replacement of items thrown away.

Business Response:

When a needless accident like this happens, it is unfortunate for both the homeowner and the contracted installer. At LawnTech we seek to avoid these situations in every way possible which includes careful investigation into the matter and a fair resolution.

Our company successfully installed a sprinkler system and lawn for Mr ****** in 2012. As part of sprinkler system, a free winterization and spring startup for the system was included. The winterization was done in October 2012 at no cost and Mr. ****** was told that we would be back to  free startup the system in the spring. Because of unusually cold overnight temperatures in April our company did not try to perform the startup until late April to prevent freeze damage to the backflow device. According to our records, we began calling to arrange the startup on April 25th but had to leave a message because of no answer. We tried again on May 6th with still no answer and left a message. 

Without contacting us, a few days later Mr. ****** turned on the system without being familiar with valve details which comes with the startup and so the flooding followed.  We seriously regret that this happened and have met with Mr. ****** twice to determine the exact cause and how it could have been prevented. We wish contact had been easier but both phone numbers we had for him had been disconnected and we weren't able to make contact. We have no record he called us about the startup prior to doing it himself. 

 Though our initial visit  with Mr. ****** determined that we had been reasonable in our responsibility to properly perform the startup, as a matter of goodwill and acknowledging that we could have improved our instruction of the system to help prevent the accident, we are planning to help Mr. ****** with the cost of the flood damage. 

We value our customers and hope our resolution with Mr. ****** will demonstrate it.  We look forward to a followup response from him on our action to hopefully conclude the matter.

Kim Johnson
General Manager
LawnTech


Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9538380, and find that this resolution is satisfactory to me.   I have met with Mr. Kim Johnson at my home and found him to be honestly concerned in improving the procedures that lead up to their part of the problem.  We have resolved the matter to the satisfaction of the issue.  I find them to be a good business and will recommend them to others.

Regards,

 

***** ******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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