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In The Snake River Region

BBB Accredited Business since

Emerald Lawns, Inc.

Phone: (208) 322-4700 7646 Lemhi St.,Ste. #1, Boise, ID 83709

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Description

This company provides lawn maintenance services for primarily residential but does do some commercial.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Emerald Lawns, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Emerald Lawns, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Emerald Lawns, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: October 18, 2007 Business started: 01/01/1988 Business started locally: 01/01/1988 Business incorporated: 01/02/1991 in ID
Type of Entity

Corporation

Business Management
Mr. Dave Adams, Owner Mr. Keith Moreland, Owner
Contact Information
Principal: Mr. Dave Adams, Owner
Business Category

LAWN MAINTENANCE


Additional Locations

  • 7646 Lemhi St.,Ste. #1

    Boise, ID 83709 (208) 322-4700

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Complaint Detail(s)

5/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company does not understand the meaning of cancel service. I sent a letter two weeks ago to the address and requested service be cancelled for my tree service. Today (4/3) I get home and find a bill from their company along with a bill from my new company. This company just does not understand customer service and when cancel means "CANCEL"

Desired Settlement: My service needs to be cancel and I am not providing payment for the services rendered on 4/3/13 as I had requested service be cancelled.

Business Response:  *** ***** had been a customer since 2005 and it is our practice to have one of the owners meet with the customer and try to save the customer and find out exactly why they want to cancel.  When the letter of cancellation came to us the letter was given to one of the owners and he was going to schedule a meeting with *** *****.  In the mean time his dormant oil had already been printed and the office person forgot to pull the invoice.  The tree tech. did the dormant oil, but when the office person received the copy of the invoice she never even posted the invoice.  She didn't call *** ***** at that time because she knew that the owner was going to meet with him.  After he complained to you I told the owner not to bother going out.  After being a customer for so long with no major complaints we were a little confused with the whole thing.  After 20 + years this is a first. 

Dave Adams

BBB's Final Determination: Consumer accepted resolution offered by the business.

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