BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Backyard Living Source meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Backyard Living Source include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bryan Herrera, Owner
GARDEN & LAWN EQUIPMENT & SUPPLIES
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a RION greenhouse from Backyard Living Source,Inc. Spoke to ****** ******, on 10-5-2012. Delivery was to be completed withing 2-weeks. Since we wanted to erect the greenhouse before the Michigan cold weather set in I called Backyard Living Source,Inc. back on 11-12-2012 inquiring about not receiving product which was charged to our credit card. Reason given by Backyard Living Source, Inc. was a warehouse problem. We finally received greenhouse packages on 12-7-2012 (2-months after order). Upon inspecting boxes received, the front panel box was the wrong color (we ordered all green, front panel was white color). Invoice with delivery showed ALL GREEN descriptions. Called Backyard Living Source,Inc. back on December 13, 2012 requesting replacement with correct color panel as ordered. White panel was sent back and we received replacement panel on 12-26-2012. Replacement panel was also white. Called Backyard Living Source,Inc. again requesting correct colored panel. This time we were told correct green panel would be sent from the Boise, Idaho location. I spoke to **** who said because of the inconvenience we had encountered, she would credit us for the added vent panel which we ordered in addition to the greenhouse package. We did receive the correct colored panel 3-weeks later. After not receiving any credits for several months from Backyard Living Source,Inc. I called back, spoke to ********, who said she had no information about said credit and **** no longer worked for the company. I was told I had to speak to ***** @ ex.5496 about any credits. ******** transferred me to *****, no answer, so I left voice mail. NO call back from *****, so I called him directly @************* ******** Again no answer, left another message. Another 2-weeks and still no call back from *****, called him direct again to PLEASE call me back. No call back, so I talked to ******** on 5-15-13, she will have ***** call. NO CALL from ***** Called again 8-12-13, no answer, no call back. HELP
Desired Settlement: Would like the $129.00 credit promised from Backyard Living Source,Inc. employee **** for the many mix ups and inconveniences encountered.Thanks, ****** *****
I am writing to you in response to complaint ID ******* that we received from customer ****** *****. I read through the customer's statement and called him to discuss the issue. I let him know that we did in fact have a few shipping and customer service issues with this order, and then over the winter we had both ****** *** ***** (who made up our entire customer service team at the time) quit within 2 weeks of each other. That set us back for a while and we had a few issues slip through the cracks while we transitioned to new employees, apparently including this one for *** ****** I was unable to find a record that ***** ** ****** had promised a partial refund, but it is likely that one of them did state that and so I let the customer know that I would go ahead and honor that request and have sent him a check for $129. It went out in the mail today and he should have it shortly. Attached is a scanned copy of the check he is receiving. Hopefully this will satisfactorily resolve this issue.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/30/2011||Problems with Product/Service|