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The Snake River Region

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Everything Outdoors, LLC

Phone: (208) 363-0163 Fax: (208) 344-4500 7154 W. State St. #399, Boise, ID 83703 http://www.everythingoutdoorsboise.com

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Description

This company provides landscaping and sprinkler services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Everything Outdoors, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Everything Outdoors, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Everything Outdoors, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 25, 2002 Business started: 08/03/1999 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
https://secure.ibol.idaho.gov/IBOL/Home.aspx
Phone Number: (208) 334-3233

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Anthony Jobe, Owner
Contact Information
Principal: Mr. Anthony Jobe, Owner
Business Category

LANDSCAPE CONTRACTORS GARDEN & LAWN SPRINKLER SYSTEMS

Hours of Operation
Monday through Friday: 9AM-2:30PM
Service Area
Treasure Valley

Additional Locations

  • 7154 W. State St. #399

    Boise, ID 83703 (208) 363-0163

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

10/1/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Called Everything Outdoors and set up an appointment for them to turn on my sprinkler system and make needed repairs on May 17, 2012, back flow pipe was broken. It was discovered during the winter when I had a huge water bill that the back flow pipe was broken when the water company was called to see why I had such a large bill. Everything Outdoors came out and turned on system and installed part of the back flow pipe that was broken. The installer was ******* and he had gotten the wrong size pipe for part of the repair, I saw it and he said it would not hurt to let that part go for now and would finish the repair in the fall when the system was closed down. The cost for the pipe was $222.88 and total cost of the bill for May 17, 2012 was $312.70, once I got the bill I called Everything Outdoors and paid in full with my credit card on June 1, 2012. There was one sprinkler head that was not working right and was told they would be back out to repair when they did not show up again I once again called and asked for ******* to get this fixed. ******* was here again on June 4, 2012 and checked the sprinkler head and at the same time checked on why the system was set to go off at 4 A. M. and was going off at 2 P.M. This bill was $46.90 and I once again paid in full useing my credit card on June 13, 2012. The clock system still was not working right so I called and set up another appointment, I asked for a discount on the repair as it was the same clock issue however it was discovered it was not the clock but a valve and informed not warrenty work but they would give me a discount on labor as a courtesy. I was mad and instead of paying the total bill of $41.25 I sent a check for $10.00 with a note asking about the pipe work done on May 17, 2012 for $222.88. I have never heard from Everything Outdoors and before I send another check I want to know when they will finish this repair. I do not plan on useing them for the winter close and want the work completed they started in May.

Desired Settlement: Want the pipe that was the wrong size and not fixed in May, fixed. I do not want to pay another trip charge of $45.00 as that was paid in May when they first came out. They could have gone and gotten the right size of pipe then and we would not have this issue today. It sprays water when system is turned off and on at main turn on.

Business Response:

 

May 17, 2012 – ***** (sprinkler tech) went out the customer’s house to check on a leak that the customer had called into our office about. She had not used the sprinkler system for two years prior to calling us to come out and check everything and get it running again. ***** found that she had a crack in part of the Backflow Device. ***** discussed with her that not all of the underground backflow needed to be replaced but only the broken part. And that this would save her between 1Hr to 1Hr 30Min of labor cost since ***** wouldn’t need to dig up the box also. She agreed and so ***** replaced the whole Backflow Device minus the ball valves (which were not cracked). There was never an issue with having the wrong size pipe to repair the Backflow properly.

June 4, 2012 – On this visit, the customer had additional issue with mechanical timer sometimes starting over after initial watering cycle had finished. The problem was with the micro switch on an old RC-Timer and we adjusted it. The sprinkler system was checked and all worked normal.

June 12, 2012 – On this visit it was not a timer issue. There was a valve solenoid short that would blow the fuse on the timer. The valve was replaced and problem resolved.

As mentioned above the ball valves were not replaced so we do owe the customer a credit on the ball valves which I did call her after I received her letter in the mail but unfortunately I was unable to reach her and left a voicemail to call me back in regards to the billing. And I have not heard from her until this letter.

Once I received the letter from BBB I have attempted to contact the customer multiple times - 09/05/12, 09/06/12, and 09/07/12 so we are able to set up a date and time to fix the issue. The phone kept ringing so I was unable to leave a voicemail.

Thank you for your time.

***** ******** -- Everything Outdoors, LLC

Consumer Response:

Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ********** and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

F irst I do not have voicemail or any answering device on my phone line so how could I get a voice mail from Everything outdoors?  The second problem is Ii saw the part that was to small to replace the cracked pipe, which is still cracked and sprays water everywhere when system turned on and off at main line. 
Thank You

***** *****

 

 

Business Response:

Since we are unable to get in contact with the consumer to resolve the issues, please have her contact us when she has time.

Thank you for your time.

***** ******** -- Everything Outdoors, LLC

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved